# Technical Solution Consultant at Hewlett Packard Enterprise

Hewlett Packard Enterprise is hiring a Technical Solution Consultant in Sofia, Bulgaria. Level rates it Little AI ●○○○; you can [apply on Hewlett Packard Enterprise](https://jobsbylevel.com/go/80cf8ea2-3b97-448d-b616-93acf174eaf3?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Sofia, Sofia, Bulgaria.

## Details

- Company: [Hewlett Packard Enterprise](https://jobsbylevel.com/companies/hewlett-packard-enterprise)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Sofia, Sofia, Bulgaria
- Posted: November 5, 2026
- Apply: https://jobsbylevel.com/go/80cf8ea2-3b97-448d-b616-93acf174eaf3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=technical-solution-consultant-at-hewlett-packard-enterprise-d70a99

## Description

Technical Solution Consultant This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The Technical engineer is the first level of technical support to the customers. On receipt of a service request the Technical engineer researches for a solution through remote diagnosis, documentation and/or knowledge databases within agreed timeframes. Qualification of hardware cases involves log analysis, diagnosis and/or recommendation of parts for the field engineer, and /or direct shipment to the customer. In all cases where a problem gets too complex the Technical engineer is responsible for timely elevation and/or escalation. How you'll make your mark : Timely responds to customers via phone/mail/web. Logs case, provides information & troubleshoots to solve customer problem according to company KPIs for the business Works with customers to identify the problem statement Once problem statement is clear, determines necessary actions which might include gathering and analyzing logs, using remote tools in order to troubleshoot, diagnose and solve the problem. Keeps customers informed, sets, and follows commitments, keeps precise case documentation and case ownership Timely elevates and/or escalates to next level when the case is complex Achieves personal goals assigned by the direct manager Works together with other team members to achieve team goals Participates in projects for process or quality improvements Manages multiple tasks or cases simultaneously with minimal supervision Active and self-paced improvement of technical and business process knowledge Independently and actively improves the quality metrics towards the achievement of the targets beyond Keeps documentation as per requirements Meets the deadlines and keep the service level agreements Is compliant with all internal rules, policies and procedures, and ensure performance as per all work instructions and/or orders (written or oral), legally assigned by the direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager Encourages outstanding team morale and maintains highest ethical standards Strictly follows the procedures, the policies, and Standards of Business Conduct of the company About you: High School/Bachelor/Master degree Professional experience: at least 1 year experience as Customer Support, Technical Engineer, or in a similar environment Relevant industry qualification where applicable. Very good command of English German language skills are advantage Knowledge and Skills: Customer oriented, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution Excellent oral and written communications skills Positive attitude towards team members, customers and partners. Capable of being self-managed, and a team player, quality conscious, efficient, flexible and eager to share and acquire knowledge. Analytical and problem-solving skills Time management skills and working with tough deadlines Ability to properly maintain technical documentation Ability to work with business processes Ability to work under pressure Ability to handle multiple tasks at the same time and ability to prioritize Technical

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/technical-solution-consultant-at-hewlett-packard-enterprise-d70a99

Source: https://jobsbylevel.com/jobs/technical-solution-consultant-at-hewlett-packard-enterprise-d70a99

## Cite this page

Level. https://jobsbylevel.com/jobs/technical-solution-consultant-at-hewlett-packard-enterprise-d70a99.

Get job alerts: https://jobsbylevel.com/newsletter