# Technical Specialist (Solution Support - Engineering) at Roche

Roche is hiring a Technical Specialist (Solution Support - Engineering). Level rates it Little AI ●○○○; you can [apply on Roche](https://jobsbylevel.com/go/a92044cc-c8e2-4826-9297-9e6e7d2a2601?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. Burgess Hill.

## Details

- Company: [Roche](https://jobsbylevel.com/companies/roche)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Burgess Hill
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/a92044cc-c8e2-4826-9297-9e6e7d2a2601?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=technical-specialist-solution-support-engineering-at-roche-d2dd8a

## Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Technical Specialist (Solution Support - Engineering) Do you want to use your technical expertise to directly impact patient care? Do you thrive on working with customers to solve their problems? Are you ready to grow your career in a collaborative and supportive team? Our team mate has been promoted so we are looking for a new Technical Specialist in Engineering to join our Molecular Diagnostics remote support team. Based within our state-of-the-art Regional Customer Support Centre (RCSC) in Burgess Hill, you will provide high-value engineering support to customers. By contributing to this vital team, you ensure that healthcare providers across the UK, Ireland, Nordics and the wider EMEA-LATAM region can seamlessly deliver the diagnostic results that patients rely on every day. The Job Details The Position: Technical Specialist (Solution Support - Engineering) - Regional Customer Support Centre (Molecular Diagnostics) Location: Burgess Hill, Sussex (Hybrid: Minimum 2 days per week in office) Position Type: Full-time, Permanent Who You Are You are a natural problem-solver who enjoys working in a fast-paced environment. You are comfortable bridging the gap between tricky technical issues and what our customers actually need, acting as a helpful bridge for both internal teams and our customers. With a solid scientific, biomedical or engineering background, you are the sort of person who will thrive in our diverse, collaborative team. Above all, you are someone who works with integrity, not afraid to step up when challenges arise, and always committed to delivering high-quality results. What You’ll Do As a Technical Specialist in Engineering, you will be the go-to person for our customers, offering the technical and scientific support they need to keep things running smoothly. You will handle enquiries and complaints from start to finish, diagnosing faults and finding the right solutions. Beyond daily support, you will also help train customers and staff, support new product launches, and use your technical expertise to help our sales team. Ultimately, you will play a big part in keeping our lab systems running at their best and ensuring our customers have a brilliant experience, wherever they are. Your core responsibilities will include: Customer Support & Troubleshooting: Process and troubleshoot enquiries/complaints via phone or written channels, utilizing remote diagnostic tools. Handle complex complaints and maintain accurate documentation within the CRM system. Escalation Management: Identify product quality issues or complex failures that require escalation to 2nd Level Support or Technical Product Management (TPM) teams. Knowledge Transfer & Training: Perform training for Roche systems for staff and customers. Coordinate service-related topics during product launches. Sales &Technical Assistance: Assist the sales process through tender responses and customer meetings by leveraging your product and laboratory knowledge. On-site Expertise: Provide on-site troubleshooting for complex situations, assist with system installations, and configure installed systems as needed. Governance & Safety: Ensure compliance with IT security and data governance standards. Cross Functional RCSC Support: Provide assistance across RCSC support teams when needed. Develop T shaped skills and a solution support mindset. What You Bring Experience: Qualified Engineer with a proven track record servicing high-value capital equipment. A specialized background or technical familiarity

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/technical-specialist-solution-support-engineering-at-roche-d2dd8a

Source: https://jobsbylevel.com/jobs/technical-specialist-solution-support-engineering-at-roche-d2dd8a

## Cite this page

Level. https://jobsbylevel.com/jobs/technical-specialist-solution-support-engineering-at-roche-d2dd8a.

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