# Technical Support Engineer at Hewlett Packard Enterprise

Hewlett Packard Enterprise is hiring a Technical Support Engineer in Mexico City, Mexico. Level rates it Little AI ●○○○; you can [apply on Hewlett Packard Enterprise](https://jobsbylevel.com/go/e2279289-30a4-44eb-815b-6ab9d3c3fdc8?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Mexico City, Distrito Federal, Mexico.

## Details

- Company: [Hewlett Packard Enterprise](https://jobsbylevel.com/companies/hewlett-packard-enterprise)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Mexico City, Distrito Federal, Mexico
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/e2279289-30a4-44eb-815b-6ab9d3c3fdc8?utm_medium=ai-agent

## Description

Technical Support Engineer This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Family Definition: Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. Management Level Definition: Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. Responsibilities: Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). . Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. Evaluate unique or complex installations or configurations and make recommendations for resolution. Articulate clearly in writing and verbally. Add case resolution to KMS. Represent companyin a face to face customer location visit, industry conference/trade show, vendor meeting, etc. Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met. Develop partnership with and assist the Sales Pursuit team. Education and Experience Required: Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience. 1-3 years experience in relevant technologies and customer environments. Relevant industry qualification where applicable. Knowledge and Skills: Excellent verbal and written communication skills in language to be supported. Experience in troubleshooting in a technical environment. Excellent analytical and problem solving skills. Software and hardware knowledge of computing, storage and peripheral devices. Advanced proficiency with case management databases and tools. Superior customer service skills. Phone and remote support experience. E-support experience and knowledge . Understand the customer to be an advocated for the customer. Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/technical-support-engineer-at-hewlett-packard-enterprise-e46585

Source: https://jobsbylevel.com/jobs/technical-support-engineer-at-hewlett-packard-enterprise-e46585

## Cite this page

Level. https://jobsbylevel.com/jobs/technical-support-engineer-at-hewlett-packard-enterprise-e46585.

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