# Technical Support Engineer at HP

HP is hiring a Technical Support Engineer. It pays $74k-$114k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/41880bc9-a966-4d92-b171-6deda578cff7?utm_medium=ai-agent).

AI Level 1, AI centrality 24 out of 100. Spring, Texas, United States of America.

## Details

- Company: [HP](https://jobsbylevel.com/companies/hp)
- AI level: AI Level 1 (score 24 out of 100)
- Location: Spring, Texas, United States of America
- Salary: $74k-$114k
- Posted: October 12, 2026
- Apply: https://jobsbylevel.com/go/41880bc9-a966-4d92-b171-6deda578cff7?utm_medium=ai-agent

## Description

Technical Support Engineer Description - HP’s Digital Solutions team is looking for a USA based technical support engineer to join the team to help customers support HP’s software solutions with a focus on DEX and endpoint security solutions. The Technical Support Engineer interacts with our customers and takes ownership of technical issues through resolution, using a variety of tools, resources, and expertise. Our ideal candidate will have a passion for customer satisfaction and excellent technical and time management skills. You’ll work within a team but will also need to work through hard problems independently and have a self-motivated enthusiasm for continuous learning. You will also act as a bridge between customers and global engineering teams, ensuring clear communication and efficient resolution. The role plays a crucial role in building technical solutions to help other developers/engineers deliver faster with modern software and application development tools. The role is responsible for technical need analysis and project management. The role builds & maintains relationships with stakeholders across different departments and provide guidance & coaching to new employees in executing their tasks/responsibilities. Responsibilities · Provide advanced technical support to HP’s customers and collaborate with global teams in English. · Act as a primary technical contact for customers in USA, ensuring high-quality communication and customer satisfaction. · Communicate technical issues, requirements, and resolutions between customers and global engineering teams. · Work closely with customers to understand their environments and troubleshoot technical issues effectively. · Ensure all tickets have complete diagnostics, logs, and reproduction steps before escalation. · Collaborate with product and engineering teams to resolve complex issues. · Participate in on-call rotation for critical issues. · Create documentation, knowledge base articles, and troubleshooting guides. · Drive continuous improvement in support processes and customer experience. · Fulfil incoming incidents, requests, and escalations, assisting customers and stakeholders in a courteous and professional manner. · Assess, analyse and make technical recommendations to improve customer supported SaaS/Cloud platforms. · Follow support and business processes accurately with attention to detail. · Proactively look for opportunities to improve the efficiency and quality of our services · Serve as an HP subject matter expert, educating customers on best practices. · Communicate with customers and stake holders via e-mail, ticket systems and remote conference calls. Required Skills & Experience · Professional proficiency in English. · 5+ years of experience in technical support or similar roles. · Customer-centric mindset with excellent communication skills. · Experience supporting and configuring Microsoft Windows endpoints. · Experience with endpoint management solutions such as Intune and SCCM. · Good understanding of networking protocols with focus on endpoints communicating through firewalls/proxy servers. · Strong analytical and troubleshooting skills. Preferred Qualifications · Experience with Digital Employee Experience (DEX) tools such as Nexthink, Omnissa, Tanium, ControlUp. · Knowledge of ITSM tools (Salesforce, ServiceNow, Jira, etc.). · Experience working in global support environments. Education Bachelor’s degree in Computer Science, related field, or equivalent experience. Salary The pay range for this role is $73,800 to $113,650 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/technical-support-engineer-at-hp-513932

Source: https://jobsbylevel.com/jobs/technical-support-engineer-at-hp-513932

## Cite this page

Level. https://jobsbylevel.com/jobs/technical-support-engineer-at-hp-513932.

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