# Technical Support Engineer at Man Group

Man Group is hiring a Technical Support Engineer in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Man Group](https://jobsbylevel.com/go/de1dc151-45a1-4c14-899b-88ca93c9927a?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. London.

## Details

- Company: [Man Group](https://jobsbylevel.com/companies/man-group)
- AI level: AI Level 1 (score 36 out of 100)
- Location: London
- Posted: October 28, 2026
- Apply: https://jobsbylevel.com/go/de1dc151-45a1-4c14-899b-88ca93c9927a?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=technical-support-engineer-at-man-group-565a3c

## Prepare for this job

The job page lists 2 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/technical-support-engineer-at-man-group-565a3c

## Description

About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $253.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com At Man Group, we respect your privacy and we are committed to protecting and safeguarding your Personal Data. We have developed policies and processes which are designed to provide for the security and integrity of your Personal Data. We are committed to Processing your Personal Data fairly and lawfully, and being open and transparent about such Processing. For further information on how we process your data, please see the privacy notice for applicants here. * As at 30 June 2026 The Role We are looking for a Technical Support Engineer to join the TechSupport team in London to ensure the stability, performance and smooth operation of business-critical systems across both front and back-office functions. The role involves conducting root cause analysis, proactively resolving recurring issues and driving continuous improvement through process optimisation, workflow enhancements and automation. In addition to handling non-BAU initiatives and project work, the role also serves as a link between TechSupport and other engineering teams, managing escalations and supporting VIP incidents and requests. Role Responsibilities Provide 1st and 2nd-line troubleshooting and resolution for issues relating to Windows, macOS, VDI and mobile devices, including management through SCCM, Jamf, and Intune. Diagnose and resolve software and hardware issues, providing technical guidance and expertise to users as required. Contribute to non-BAU activities and project delivery, including VIP support and service improvement initiatives. Act as escalation point and liaison between TechSupport and 3rd line engineering teams, coordinating with SMEs to drive complex issues to resolution. Develop, document and implement processes, workflows and automations to improve operational efficiency, enhance technical capability, and reduce recurring incidents. Participate in the on-call support, providing coverage during weekends and bank holidays as required. Key Competencies Proven experience in a fast-paced technical support environment, with a strong focus on user experience. Analytical mindset with expertise in root cause analysis. Understanding of network fundamentals, including VPN and connectivity troubleshooting. Proficient in deploying and supporting Windows and macOS devices, as well as Apple and Android devices within an MDM environment. Proactive mindset for identifying and driving technical advancements and to continually learn and improve. Experience with automation, scripting and engineering tools, including PowerShell, Python, AI (e.g. Claude and ChatGPT) and version control platforms such as Git, is beneficial. Previous experience in financial services is advantageous. Inclusion, Work-Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find

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Source: https://jobsbylevel.com/jobs/technical-support-engineer-at-man-group-565a3c

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Level. https://jobsbylevel.com/jobs/technical-support-engineer-at-man-group-565a3c.

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