# Technical Support Engineer | Engenheiro de Suporte Técnico at Airbus

Airbus is hiring a Technical Support Engineer | Engenheiro de Suporte Técnico in São Paulo, Brazil. Level rates it Little AI ●○○○; you can [apply on Airbus](https://jobsbylevel.com/go/ae90df63-4cce-4fd9-ac38-48c01108979d?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Sao Paulo Area.

## Details

- Company: [Airbus](https://jobsbylevel.com/companies/airbus)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Sao Paulo Area
- Posted: October 1, 2026
- Apply: https://jobsbylevel.com/go/ae90df63-4cce-4fd9-ac38-48c01108979d?utm_medium=ai-agent

## Description

Job Description: [English Version ] Airbus is a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a worldwide scale, pioneering sustainable aerospace for a safe and united world. With over 45 years of presence, Airbus is expanding its footprint in Latin America through 1,500 employees and different strategic sites. As a key sourcing partner with a 500-aircraft backlog, the company maintains a deep-rooted commitment to the region's long-term growth. Helibras, the only helicopter manufacturer in Latin America and an Airbus subsidiary, is the rotary-wing market leader across civil, executive, and defense segments. Its operations span from assembly and customization to high-complexity maintenance. As a benchmark in aerospace engineering and a strategic regional asset, its infrastructure ensures rapid operational response for demanding missions. Will you join us in redefining the limits of what is possible? ✈️🚁🚀 Responsibilities: Evaluating, implementing, and maintaining AIRBUS product. Executing test procedures and recording associated test reports. Integrating new solutions with our Agnet and PMR telecommunications systems. Providing on-site technical support (when necessary). Conducting acceptance testing in the lab (local and on-cloud). Monitoring PMR network alarms and service status through NOC tools. Registering, categorizing, and tracking incidents and service requests in the ticketing system. Performing first-level troubleshooting on AIRBUS infrastructure, terminals, dispatch consoles, and IP connectivity related to PMR services. Supporting users with terminal configuration, programming validation, SIM/device activation (when applicable), and operational guidance Escalating complex incidents to Level 2 / Level 3 support teams following defined SLA procedures. Assisting in preventive maintenance activities and basic operational checks of PMR infrastructure. Maintaining accurate operational documentation, incident logs, and support reports. Requirements: Bachelor’s degree in Telecommunications Engineering, Electronics, Computer Science, or related fields. Solid experience in the design, integration, or technical support of radio communication infrastructure and/or telecommunications networks. Technical knowledge of radio networks and PMR architectures (such as TETRA, DMR, and/or integrated systems). Understanding of radio communication concepts (talkgroups, roaming, authentication, encryption, and coverage). Knowledge of IP networks applied to PMR systems (TCP/IP, VLANs, routing, DHCP, DNS, and VPNs). Advanced or fluent English and Portuguese for reports, international meetings, and technical documentation. Spanish skills desirable to facilitate communication with the regional team and management in Mexico. Hands-on experience with basic bench and field measurement instruments for technical testing. Experience with MCx solutions, PoC (Push-to-Talk over Cellular), PTT/OTT applications, or EMM/mobile platforms. Experience in first-level (N1/field) technical support, including alarm monitoring and incident logging. Practical experience using network monitoring tools (NOC) and ticketing systems with a focus on SLAs. Valid Category B driver's license for travel during field activities. Availability to work on-site and in the field directly at the client's location in São Paulo, SP. Availability to travel, including a one-month immersive training period in Mexico. Strong analytical skills for incident diagnosis, good interpersonal communication, and a customer-centric mindset. What are we offering? Permanent contract. Working hours from Monday to Friday from 8 a.m. to 5:20 p.m. On-site in São Paulo (Campo de Marte) Health & Wellbeing: Comprehensive Medical and Dental Insurance, Enhanced Life Policy, and Wellhub (Gympass). Everyday perks: Food and meal vouchers, and reimbursed parking. Airbus Employee Share Ownership Plan (ESOP). Join us to achieve the exceptional. 🚁

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/technical-support-engineer-engenheiro-de-suporte-tecnico-at-airbus-3983e2

Source: https://jobsbylevel.com/jobs/technical-support-engineer-engenheiro-de-suporte-tecnico-at-airbus-3983e2

## Cite this page

Level. https://jobsbylevel.com/jobs/technical-support-engineer-engenheiro-de-suporte-tecnico-at-airbus-3983e2.

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