# Technical Support Manager (Hybrid) at Cisco

Cisco is hiring a Technical Support Manager (Hybrid). It pays $104k-$138k a year and Level rates it Works on AI ●●●○; you can [apply on Cisco](https://jobsbylevel.com/go/e853ac5e-1bad-43e6-a9a5-c9d332e3ef98?utm_medium=ai-agent).

AI Level 3, AI centrality 65 out of 100. Remote (RTP, North Carolina, US).

## Details

- Company: [Cisco](https://jobsbylevel.com/companies/cisco)
- AI level: AI Level 3 (score 65 out of 100)
- Location: Remote (RTP, North Carolina, US)
- Salary: $104k-$138k
- Posted: November 6, 2026
- Apply: https://jobsbylevel.com/go/e853ac5e-1bad-43e6-a9a5-c9d332e3ef98?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=technical-support-manager-hybrid-at-cisco-64e6dd

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/technical-support-manager-hybrid-at-cisco-64e6dd

## Description

The application window is expected to close on: 11/12/2026 This is a hybrid role with three days per week at Cisco’s RTP, NC office. Meet the Team The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners. Your Impact As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies. Responsibilities : Act as the main point of contact for production support, managing and resolving tickets across various business units Handle technical escalation for production support, managing and resolving tickets including AI Assistants, conversational interfaces, and foundational AI capabilities across Commerce applications Triage and prioritize support tickets based on urgency and impact Conduct root cause analysis and apply critical thinking to solve complex problems Use AI to Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions Collaborate closely with business users, analysts, and developers to understand issues and enhancements Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction Follow Industry best practices for security, scalability, and performance Document processes, resolutions, and recurring issues for knowledge management and training purposes Debug and maintain AI frameworks, microservices, MCPs, and REST API endpoints. Minimum Qualifications Bachelor’s degree in Engineering with 6+ years of relevant professional experience. 3+ years of experience using or supporting one or more of the following technologies: Python, APIs (HTTP/RESTful web services), MongoDB, Java, SQL, PL/SQL, Oracle, Snowflake, AngularJS, , Elastic, or Kibana. 3+ years in Technical Support, Software engineering 1+ years dedicated to supporting AI/ML or LLM-driven applications. Preferred Qualifications Excellent communication skills to collaborate effectively with global teams. Strong Analytical and troubleshooting Skills. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $104,000.00 to $138,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/technical-support-manager-hybrid-at-cisco-64e6dd

Source: https://jobsbylevel.com/jobs/technical-support-manager-hybrid-at-cisco-64e6dd

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