# Technical Support Manager - M3 at Sandvik

Sandvik is hiring a Technical Support Manager - M3. Level rates it Little AI ●○○○; you can [apply on Sandvik](https://jobsbylevel.com/go/0760b9c4-e7c8-41ac-874d-8dbf22434b21?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. South Africa, Kempton Park.

## Details

- Company: [Sandvik](https://jobsbylevel.com/companies/sandvik)
- AI level: AI Level 1 (score 35 out of 100)
- Location: South Africa, Kempton Park
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/0760b9c4-e7c8-41ac-874d-8dbf22434b21?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=technical-support-manager-m3-at-sandvik-ccb1f6

## Description

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List The Role The Technical Support Manager is responsible for providing technical leadership and product support across the Mechanical Cutting (Flameproof) equipment portfolio, ensuring safe, reliable and productive operation of equipment throughout its lifecycle. The role provides the critical technical link between customers, field service and sales teams and product engineering. The position drives machine performance improvement, structured problem solving, technical investigations, product improvements, document development and control, as well as the effective introduction of new products and technologies. A key focus is converting field experience and machine-performance data into practical actions that improve equipment reliability, availability, productivity and customer value. Key Performance Areas: Technical Leadership & Product Support Lead the Technical Support team and strategy for the Mechanical Cutting equipment portfolio, providing expert product support, resolving complex technical issues, coordinating failure investigations and corrective actions, coaching customer-facing teams, and ensuring effective documentation, communication and escalation. Machine Performance & Reliability Monitor fleet performance and reliability, analyse failure trends and field data, coordinate root-cause investigations and improvement actions, and provide technical input into rebuild, overhaul and product-enhancement strategies. Customer Technical Support Engage customers on significant technical and machine-performance matters, develop safe and cost-effective recommendations aligned with operational requirements, and support the resolution of escalated product-performance concerns. Product Development & Product Improvement Maintain the technical interface between the Sales Area and Product Units by consolidating field and customer feedback, coordinating product improvements, trials and approved modifications, and validating and reporting on their effectiveness under operational conditions. New Product Introduction Support the successful introduction of new Mechanical Cutting products and technologies by assessing deployment readiness, coordinating commissioning and early-life technical support, and communicating lessons learned to Product Units and relevant stakeholders. Technical Governance Ensure technical activities, modifications and documentation comply with Sandvik engineering standards, approved machine configurations and applicable safety requirements. Commercial & Business Support Provide technical support to Sales and Service by evaluating customer requirements, contributing to tenders and proposals, and developing commercially viable lifecycle, component-replacement and equipment-improvement solutions. Required Profile: Qualifications Grade 12 / N3 or equivalent technical qualification. National Diploma, BTech/Bachelor’s degree in mechanical, Electrical, Mechatronic or Mining Engineering. Relevant trade qualification combined with equipment experience is essential. Profile English proficiency Strong experience in underground mining equipment, preferably within coal mining and/or Mechanical Cutting applications. Demonstrated experience in technical support, field service, engineering or product support within the mining industry. Experience in systematic troubleshooting, root-cause analysis and failure investigation. Experience working directly with mining customers and multidisciplinary technical teams. OEM mining-equipment and/or Operational experience on Mines (advantageous) Computer literate -proven competence in Microsoft Office applications as well as ERP systems Valid driver’s license Physical &

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/technical-support-manager-m3-at-sandvik-ccb1f6

Source: https://jobsbylevel.com/jobs/technical-support-manager-m3-at-sandvik-ccb1f6

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