# Technology Associate Consultant - ServiceNow at Telstra

Telstra is hiring a Technology Associate Consultant - ServiceNow. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/1fdc158a-186e-446e-bad5-80fe6cf81b2f?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Australia (Flexible).

## Details

- Company: [Telstra](https://jobsbylevel.com/companies/telstra)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Australia (Flexible)
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/1fdc158a-186e-446e-bad5-80fe6cf81b2f?utm_medium=ai-agent

## Description

Employment Type Permanent Closing Date 2 Nov 2026 11:59pm Job Title Technology Associate Consultant - ServiceNow Job Summary Job Description Who We Are We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice. What We Offer Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Purchased annual leave scheme Additional Telstra day off Additional 30% off Telstra products and services Toolkit provided (laptop + mobile phone + plan paid for) What is the focus of the role? As an Associate Consultant aligned to ServiceNow, you will assist senior technical staff to engineer, develop, deliver and support ITSM platform solutions within Defence environments, contributing to delivery milestones being achieved and customer service levels being met. The role focuses on building foundational capability while supporting platform operations and contributing to the transition to an internally owned operating model. As an Associate Consultant, your role centres on collaborating with and supporting your team by providing technical service, solutions and implementation support for ServiceNow applications and systems delivered for our customer. In this role, you support the DevSecOps team to deliver reliable and secure ITSM solutions, contributing to configuration, testing, deployment and operational support activities. Your teamwork, learning mindset and ability to apply feedback are critical as you continue developing your technical knowledge and capability in platform delivery and operations. Responsibilities: Assist in performing technical tasks including configuration, testing, deployment and support of ServiceNow platform capabilities Collaborate with senior team members to contribute to the design, development and delivery of ServiceNow solutions Support ITSM workflows including incident, problem and change management activities Assist with integration activities and workflow development under guidance from senior engineers Support platform operations including basic incident resolution and service requests Contribute to documentation of platform configurations, processes and operational procedures Apply a continuous learning mindset to build technical knowledge in ServiceNow and ITSM practices Identify issues and escalate risks to senior team members to support delivery outcomes Contribute to continuous improvement initiatives and process optimisation activities Support transition activities including knowledge capture and internal capability uplift Key Skills Analytical Thinking Communication Continuous Improvement Process Customer Engagement Group Problem Solving Listening Requirements Definition Stakeholder Management Written and verbal communication ServiceNow platform fundamentals or adjacent technologies, such as BMC Remedy and Service Manager ITSM process awareness Basic scripting or automation awareness Qualifications / Certifications AGSVA NV2 Security Clearance or an ability to gain NV2 Relevant tertiary qualification or equivalent experience ServiceNow training or certifications desirable Experience working in IT technical support IT Service Management exposure Experience in Agile practices We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you. As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/technology-associate-consultant-servicenow-at-telstra-1b6851

Source: https://jobsbylevel.com/jobs/technology-associate-consultant-servicenow-at-telstra-1b6851

## Cite this page

Level. https://jobsbylevel.com/jobs/technology-associate-consultant-servicenow-at-telstra-1b6851.

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