# Technology Product Owner at Commonwealth Bank of Australia

Commonwealth Bank of Australia is hiring a Technology Product Owner in Bengaluru, India. Level rates it Works on AI ●●●○; you can [apply on Commonwealth Bank of Australia](https://jobsbylevel.com/go/d09046c6-1e9a-44b0-a39f-1ad919a8f3f3?utm_medium=ai-agent).

AI Level 3, AI centrality 63 out of 100. Bangalore - Manyata Tech Park Road.

## Details

- Company: [Commonwealth Bank of Australia](https://jobsbylevel.com/companies/commonwealth-bank-of-australia)
- AI level: AI Level 3 (score 63 out of 100)
- Location: Bangalore - Manyata Tech Park Road
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/d09046c6-1e9a-44b0-a39f-1ad919a8f3f3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=technology-product-owner-at-commonwealth-bank-of-australia-87a784

## Prepare for this job

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## Description

Organization At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress, make the right financial decisions, and achieve their dreams, targets and aspirations. Regardless of where you work within our organization, your initiative, talent, ideas and energy contribute to the impact we can make. Together, we can achieve great things. Our purpose : Building a brighter future for all. Business & Team As we continue our pursuit of NPS +30, we need to transform how we engage with customers and colleagues. This requires moving from a two-track digital versus assisted approach to a deeply personal and empathic end-to-end digital experience, enriched and augmented by our colleagues. The Gen AI Domain within CDAO has been established to build the tools and capabilities needed across the Group and to lead the “Transformer Banking” initiative. The domain focuses on solution practices, tools and platforms required to leverage Large Language Models safely and effectively, rather than creating foundation models. The domain is building technology platforms and tools such as the Gen AI Hub, RAG tooling, knowledge management services, and LLM access and control planes; business platforms such as Customer Conversation Manager and Customer Activity Manager; and reusable patterns and practices for Gen AI-enabled solutions across CBA. The team enables crews across CBA to use Generative AI as part of traditional solutions in a heavily regulated environment. We are looking for people who thrive in ambiguity, build strong team cultures, remain focused on customer needs, manage risk thoughtfully, and are passionate about enterprise transformation through Gen AI. Impact & Contribution As Product Owner, you will be accountable for a portfolio of Gen AI platforms and services used across CBA to solve important customer and colleague’s needs. You will deeply understand end-customer and internal-consumer needs, own the product roadmap, ensure the products meet those needs, and partner with the Group Practice Lead - Gen AI Solutions to drive customer success. Reporting Line Direct line reporting to CAL, Gen AI. Roles & Responsibilities Define the product vision, direction and goals for the development team. Work with knowledge engineers, prompt engineers, platform engineers, data scientists and analysts to build reliable, resilient and adaptable Gen AI applications and deployable solutions. Manage and prioritize the product backlog, features and user stories, ensuring the development team works on the highest-value outcomes. Use your engineering background to understand customer needs for platforms serving internal engineers and assess the feasibility of transformative business capabilities. Balance business partner demands with the long-term sustainability of products and services to optimize customer experience, NPS, cost and risk outcomes. Partner with SRE teams, consuming service owners, controls teams and risk communities to embed risk management and platform resilience. Manage delivery expectations and provide clear status reporting to technology and business stakeholders. Own the risks, costs and benefits of platforms and services, while driving reliability, testing practices and Responsible AI. Help engineering squads determine which parts of fast-evolving Gen AI solutions require variability and which require stability. Continue learning while delivering tangible customer outcomes. Act as an ambassador for Gen AI transformation across the bank, sharing knowledge and supporting an open learning culture. Essential Skills & Experience Minimum 12-14 years of relevant experience. Product ownership experience delivering complex, high-profile digital capabilities, technology platforms and services. Strong understanding of banking workflows and customer experiences, such as dispute-management processes and orchestration of multiple workflows to execute a

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