# Technology Service Specialist, Associate at Deutsche Bank

Deutsche Bank is hiring a Technology Service Specialist, Associate in Pune, India. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/5d1c7157-7249-4a48-bf32-208f15ffb549).

AI Level 1, AI centrality 0 out of 100. Pune - Margarpatta.

## Details

- Company: [Deutsche Bank](https://jobsbylevel.com/companies/deutsche-bank)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Pune - Margarpatta
- Posted: October 9, 2026
- Apply: https://jobsbylevel.com/go/5d1c7157-7249-4a48-bf32-208f15ffb549

## Description

Job Description: Job Title: Technology Service Specialist Location: Pune, India Corporate Title: AVP Role Description We are looking for a motivated Operation Services Specialist to join our HRIT Production Engineering team. This role requires a Professional with a wide variety of strengths and capabilities across multiple technologies and disciplines. You'll work in a collaborative, thought-provoking environment that encourages diversity of thought, creative solutions, and requires a high level of accountability to deliver technical solutions and continuous improvements in the overall support strategy. You'll manage all aspects of the HRIT systems and work closely with geographically diverse support and development teams to continue to build a market leading support organization for Corporate Functions Technology (IT). What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management. Manage and mentor regional L1/L2 team to ensure the team is upto speed and picks up the support duties. Gain detailed knowledge of all business flows, the application architecture and the hardware configuration for supported applications. Define, document and maintain procedures, SLAs and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure and third party systems / data providers. Manage incidents through to resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Facilitate coordination across L1/L2 and L3/Engineering teams to investigate and resolve an ongoing infrastructure/platform or application issue impacting multiple business lines. Drive the development and implementation of the tools and best practices needed to provide effective support. Collaborate and deliver on initiatives and install these initiatives to drive stability in the environment. Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible. Perform reviews of existing monitoring for the platform and make improvements where possible. The candidate will have to work in shifts as part of a rota covering APAC and EMEA hours between 06:30 AM IST and 10:30 PM IST ( 2 shifts). In the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Weekend on-call coverage needs to be provided on rotational/need basis. Take care of Release Management on application configurations /functional changes. Update the RUN Book and KEDB as & when required Participate in all BCP and component failure tests based on the run books Understand flow of data through the

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/technology-service-specialist-associate-at-deutsche-bank-c79246

Source: https://jobsbylevel.com/jobs/technology-service-specialist-associate-at-deutsche-bank-c79246

## Cite this page

Level. https://jobsbylevel.com/jobs/technology-service-specialist-associate-at-deutsche-bank-c79246.

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