# Telecommunication Engineer at Dwelly

Dwelly is hiring a Telecommunication Engineer for a remote role. Level rates it Uses AI ●●○○; you can [apply on Dwelly](https://jobsbylevel.com/go/549ff61a-a3e2-433b-aacd-a234dba338df?utm_medium=ai-agent).

AI Level 2, AI centrality 45 out of 100. Remote (Remote).

## Details

- Company: [Dwelly](https://jobsbylevel.com/companies/dwelly)
- AI level: AI Level 2 (score 45 out of 100)
- Location: Remote (Remote)
- Posted: April 23, 2026
- Apply: https://jobsbylevel.com/go/549ff61a-a3e2-433b-aacd-a234dba338df?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=telecommunication-engineer-at-dwelly-2ca9f2

## Prepare for this job

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## Description

About Dwelly Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million. We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. Position Summary We’re looking for a Telecommunication Engineer to join our growing team and take ownership of the communication infrastructure powering customer and internal interactions across the business. This role will focus on telephony, messaging, email, and WhatsApp channels, ensuring reliable operations while supporting integrations, acquisitions, and continuous optimisation. You will work closely with product, engineering, QA, operations, and external telecom providers, with direct impact on customer experience, team productivity, and business scalability. We’re hiring remotely across the UK, Ireland, and European time zones . Candidates should be based within these regions/time zones to enable effective collaboration with the wider team. Key Responsibilities 1. Telecommunication Channels Ownership & Operations Own the day-to-day performance and reliability of Dwelly’s communication channels including IP telephony, SMS/RCS messaging, email, and WhatsApp Business API (WABA). Support operations with providers such as Voximplant, Vonage, Twilio, and other vendors, including configuration, troubleshooting, platform administration, and technical escalations. Monitor service health, delivery quality, blacklists, spam ratings, and overall channel effectiveness to ensure uninterrupted communication. 2. Routing Logic, Integrations & System Support Build, maintain, and optimise telephony routing scenarios for inbound and outbound call flows, including voicemail, business hours schedules, transfers, call recordings, CLI logic, and other advanced workflows. Support all telecommunication components integrated into the CRM, including log checking, troubleshooting, template management, and logic modifications. Deliver integrations across communication systems using APIs, webhooks, WebSockets, and AI-powered solutions in collaboration with developers and technical partners. 3. Internal Support, Testing & Incident Management Handle requests from Dwelly employees through the ticketing system regarding any communication channel, telephony issue, or softphone-related problem. Collaborate with QA during incidents, acceptance testing, regression testing, or functional validation of telecommunication channels. Investigate issues quickly, coordinate with vendors and contractors, and drive resolution during high-priority service disruptions. 4. Acquisitions Integration & Continuous Improvement Work closely with the integration team to assess the telecom stack of acquired agencies, analyse current call routing logic, and produce technical diagrams. Support number porting processes, agency migrations, and transitions to Dwelly systems with minimal disruption. Identify repetitive processes and improve them through automation, tooling, documentation, and AI-assisted workflows to support rapid company growth. Qualifications and Preferred Background Core qualifications Strong communication skills and fluency in English. Higher degree education. Strong understanding of telephony systems, SIP, trunks, routing logic, and VoIP operations. Experience troubleshooting telecom incidents across voice, SMS, email, or messaging channels. Ability to work with APIs, logs, JSON, webhooks, and provider documentation. Strong problem-solving skills – ability to approach challenges logically and propose practical solutions. Preferred background Experience with Twilio,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/telecommunication-engineer-at-dwelly-2ca9f2

Source: https://jobsbylevel.com/jobs/telecommunication-engineer-at-dwelly-2ca9f2

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