# Total Loss Auto Claims Advisor (Calgary On-site) at TD Bank

TD Bank is hiring a Total Loss Auto Claims Advisor (Calgary On-site) (Canada). Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/fca56e0e-c183-4ded-a585-3bad278a4a3f?utm_medium=ai-agent).

AI Level 1, AI centrality 39 out of 100. Calgary, Alberta.

## Details

- Company: [TD Bank](https://jobsbylevel.com/companies/td-bank)
- AI level: AI Level 1 (score 39 out of 100)
- Location: Calgary, Alberta
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/fca56e0e-c183-4ded-a585-3bad278a4a3f?utm_medium=ai-agent

## Description

Work Location: Calgary, Alberta, Canada Hours: 35 Line of Business: TD Insurance Pay Details: $58,800 - $83,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: About the Role As an Auto Property Damage Advisor , you will help customers navigate the claims process after their vehicle has been damaged in an accident. You will manage claims from start to finish by gathering information, assessing damages, coordinating repairs, and helping customers understand their coverage and next steps. You'll work with customers, repair facilities, vendors, and business partners to resolve claims fairly and efficiently. This role requires strong communication skills, problem-solving abilities, negotiation, and the ability to manage multiple priorities in a fast-paced environment. You will play an important role in helping customers through a difficult time while delivering fair outcomes and exceptional service. Key Responsibilities Customer Experience Support customers through the claims process with empathy, professionalism, and clear communication. Keep customers informed by providing updates and setting clear expectations. Answer questions and help customers understand claim decisions and available options. Resolve customer concerns and escalations professionally and effectively. Look for opportunities to improve the customer experience and remove obstacles that may delay claim resolution. Claim Management Manage auto damage claims from initial set-up through final settlement. Review information, photos, estimates, and supporting documents to determine appropriate next steps. Coordinate repairs and claim activities with repair facilities, appraisers, rental providers, and other business partners. Negotiate total loss vehicle valuations. Maintain accurate records and detailed file notes. Manage a workload of claims while meeting service and quality expectations. Take ownership of assigned files and move claims toward resolution in a timely manner. Analysis & Decision Making Gather information from customers, vendors, and supporting documentation to make informed claim decisions. Investigate accident causes and build your case to argue liability with another advisor. Review policy information and claim details to determine appropriate coverage and claim outcomes. Identify potential issues, risks, or situations that require additional investigation. Use sound judgment to make decisions that are fair to both the customer and the business. Balance customer needs with company policies and business requirements. Managing Results Make timely decisions to help claims move forward efficiently. Monitor claims for delays and take action to keep them on track. Help control claim-related expenses by making fair and informed decisions. Ensure claims are handled in accordance with company guidelines and regulatory requirements. Maintain a high level of quality and accuracy in all claim activities. Collaboration & Teamwork Work closely with repair facilities, appraisers, vendors, and internal partners to resolve claims. Collaborate with teammates and leaders on complex situations. Share knowledge, best practices, and lessons learned with others. Contribute to a positive, supportive, and customer-focused team environment. Learning & Development Continue building knowledge of

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/total-loss-auto-claims-advisor-calgary-on-site-at-td-bank-eba1ad

Source: https://jobsbylevel.com/jobs/total-loss-auto-claims-advisor-calgary-on-site-at-td-bank-eba1ad

## Cite this page

Level. https://jobsbylevel.com/jobs/total-loss-auto-claims-advisor-calgary-on-site-at-td-bank-eba1ad.

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