# Trainee Client Exec at Thomson Reuters

Thomson Reuters is hiring a Trainee Client Exec in London, United Kingdom. Level rates it Uses AI ●●○○; you can [apply on Level](https://jobsbylevel.com/go/a4f523a8-43fd-4237-af02-05bd21edd287?utm_medium=ai-agent).

AI Level 2, AI centrality 45 out of 100. United Kingdom, London.

## Details

- Company: [Thomson Reuters](https://jobsbylevel.com/companies/thomson-reuters)
- AI level: AI Level 2 (score 45 out of 100)
- Location: United Kingdom, London
- Posted: October 15, 2026
- Apply: https://jobsbylevel.com/go/a4f523a8-43fd-4237-af02-05bd21edd287?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/trainee-client-exec-at-thomson-reuters-49b386

## Description

Job Description Trainee Client Executive – Small Law Segment The Trainee Client Executive plays a vital role in protecting and growing CoCounsel's footprint across small law firms in England & Wales by focusing on retention and adoption within the existing customer base. This is an entry-level, developmental role designed to build a strong foundation in account management, customer engagement, and legal technology, with a clear progression path toward Sales Executive or Client Executive positions. The role's primary purpose is to ensure existing subscribers get maximum value from their Thomson Reuters subscriptions — CoCounsel, Westlaw, and Practical Law — by proactively supporting their use of digital self-serve tools, training resources, and account management functions. In doing so, the Trainee Client Executive directly protects retention and identifies signals of risk or opportunity, feeding qualified leads through to the Sales Executive for conversion into upsell or cross-sell revenue. Key Responsibilities Customer Retention & Relationship Management • Own a portfolio of existing small law firm accounts, building relationships with day-to-day users and firm decision-makers to understand how they are using their subscriptions. • Proactively check in with customers at key points in their lifecycle (post-onboarding, mid- term, pre-renewal) to ensure satisfaction and reduce churn risk. • Monitor account health and usage data to identify early warning signs of disengagement, escalating at-risk accounts appropriately. Digital Adoption & Self-Serve Support • Guide customers to the full range of digital support available to subscribers, helping them manage their accounts and make the most of CoCounsel, Westlaw, and Practical Law. • Signpost and encourage use of self-serve training and help resources so customers can independently resolve queries and deepen product usage — reflecting the reality that the platform works with existing Thomson Reuters subscriptions to Westlaw and Practical Law, providing immediate access to trusted legal content, with no complex setup process or months-long training period required. • Help customers navigate account administration tasks (e.g. user management, billing queries, access issues), directing more complex cases to the appropriate specialist team. • Track and encourage engagement with practice-area training resources and workflows relevant to each customer's area of law. Opportunity Spotting & Sales Handoff • Identify signals of upsell, cross-sell, or expansion potential within existing accounts (e.g. requests for more seats, interest in additional Westlaw/Practical Law content, growing usage patterns) and pass qualified opportunities to the Sales Executive in a timely, well- documented way. Required Qualifications Customer-facing experience: Up to 1 year in any role where you dealt directly with customers or clients, such as customer service, a contact centre, retail, hospitality, an internship or a work placement. Strong communication skills: You can explain things clearly and professionally by phone, video call and email, and you adjust your style for different audiences, from day-to-day users to firm partners. Active listening and curiosity: You ask good questions to find out how customers use their products, what's getting in their way and what they need. Organisation and time management: You can manage a portfolio of accounts, plan proactive check-ins at key points in the customer lifecycle, and juggle competing priorities without letting follow-ups slip. Comfort with technology: You pick up new software quickly, feel confident guiding others through digital tools and self-serve resources, and can use Microsoft Office (Outlook, Excel, Teams). Basic analytical skills: You can read simple usage and account health data, spot trends or warning signs, and act on what you find. Problem-solving and judgement: You can resolve routine account queries (user management, access issues, billing

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/trainee-client-exec-at-thomson-reuters-49b386

Source: https://jobsbylevel.com/jobs/trainee-client-exec-at-thomson-reuters-49b386

## Cite this page

Level. https://jobsbylevel.com/jobs/trainee-client-exec-at-thomson-reuters-49b386.

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