# Training Specialist III, Amazon One Medical Customer Care at Amazon

Amazon is hiring a Training Specialist III, Amazon One Medical Customer Care. It pays $15-$27/hr and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/d56c39ca-118c-4e05-ba97-8958657ba4a9?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. US, AZ, Tempe.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 33 out of 100)
- Location: US, AZ, Tempe
- Salary: $15-$27/hr
- Posted: October 10, 2026
- Apply: https://jobsbylevel.com/go/d56c39ca-118c-4e05-ba97-8958657ba4a9?utm_medium=ai-agent

## Description

As Amazon One Medical continues to grow and transform the primary care experience, we are seeking a skilled and passionate Training Specialist to help build the knowledge, capabilities, and confidence of our Healthcare Associates. In this role, you will be at the heart of our learning culture, designing, facilitating, and continuously improving training experiences that empower our teams to deliver high-quality, patient-centered care. Your primary responsibility is to bring Amazon One Medical's mission to life through engaging facilitation, structured onboarding, and ongoing learning support. You will facilitate training sessions grounded in the C-I-CARE framework, ensuring every team member develops the communication skills, knowledge, and service mindset needed to create exceptional experiences for patients and colleagues alike. Beyond initial onboarding, you will champion a culture of continuous learning by identifying skill gaps, delivering targeted coaching, and maintaining up-to-date learning resources that evolve alongside our workflows and tools. You are a trusted learning partner to the teams you support, not just at the start of someone's journey, but throughout it. The ideal candidate is a dynamic facilitator and innovative problem-solver who thrives in fast-paced, high-volume environments. They are self-aware, continual learners themselves, and deeply committed to quality interactions and team development. They excel at translating complex processes into clear, engaging learning experiences and are energized by helping others grow, especially during times of change. If you are passionate about facilitation, continuous improvement, and transforming healthcare through people development, we would love to connect with you. This is a full-time, hourly, in-person position based at the Amazon One Medical Customer Care Center in Tempe, AZ. Key job responsibilities Facilitate engaging, high-quality training sessions and onboarding programs for Healthcare Associates, using a variety of instructional methods to meet diverse learning needs. Deliver ongoing learning support through coaching, refresher training, and just-in-time learning interventions that reinforce skills and address performance gaps beyond initial onboarding. Champion continuous learning by identifying emerging training needs, monitoring performance trends, and proactively developing learning solutions that keep pace with evolving workflows, tools, and patient care standards. Support the development and maintenance of operational processes, standard work procedures, process flows, and workflows using the C-I-CARE framework and Lean principles to enhance communication and interactions with patients and colleagues. Collaborate in designing and refining our training programs to ensure high-quality, consistent interactions with patients and team members. Serve as a process expert and learning advocate for Healthcare Associates, addressing issues, escalating workflow problems, and supporting projects and initiatives that improve team performance. Track and report on key metrics including KPIs, training compliance, and learner progress, using data to inform continuous improvement of training programs. A day in the life As a Training Specialist at Amazon One Medical, you will create meaningful learning experiences for our Healthcare Associates. You may facilitate live training on the C-I-CARE framework, provide one-on-one coaching to support patient interactions, and review performance data to identify opportunities for additional support. You will also collaborate with partners to develop targeted learning resources that address emerging workflow needs. Working in an in-person environment, you will translate complex processes into clear, engaging experiences that help team members build confidence and capability. Your work directly impacts how our teams deliver care and connect with patients and each other. About the team We're a growing team dedicated to

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/training-specialist-iii-amazon-one-medical-customer-care-at-amazon-f0036c

Source: https://jobsbylevel.com/jobs/training-specialist-iii-amazon-one-medical-customer-care-at-amazon-f0036c

## Cite this page

Level. https://jobsbylevel.com/jobs/training-specialist-iii-amazon-one-medical-customer-care-at-amazon-f0036c.

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