# Universal Banker.Egypt- Distribution - 10th of Ramadan.Retail Banking at Mashreq

Mashreq is hiring a Universal Banker.Egypt- Distribution - 10th of Ramadan.Retail Banking. Level rates it Little AI ●○○○; you can [apply on Mashreq](https://jobsbylevel.com/go/5f09f5f8-6546-4aaa-a007-7e9c0a6a73fd?utm_medium=ai-agent).

AI Level 1, AI centrality 34 out of 100. Egypt.

## Details

- Company: [Mashreq](https://jobsbylevel.com/companies/mashreq)
- AI level: AI Level 1 (score 34 out of 100)
- Location: Egypt
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/5f09f5f8-6546-4aaa-a007-7e9c0a6a73fd?utm_medium=ai-agent

## Description

Manage cash transactions through Teller counters at the new branch model. Strive towards managing customer expectation for each interaction. Minimize customer attrition and reduce liability & service application rejections. Customer acquisition through sales to walk-ins Take ownership of customer complaints and take them to resolution. Introduce & educate customers on the use of Bank alternative Channels & new digital technologies. UBO will be responsible for the achievement of KPI’s on personal Banking Products as well as cross selling other segment Products Ensure compliance to policies and processes targeting “Zero” operational losses. Improve on service levels at the branch and take ownership of customer complaint for resolution. The UBO will have to handle customer with different demographics, without any bias on nationality, income or race. UBO is expected to work amicably with all support units and CCU and DBC to deliver a fulfilling experience without Channel disparity. The UBO is required to maintain good working relationships with clients to ensure in-depth understanding of the client’s business to achieve PB, & MG objectives The UBO will have to deal with unstructured and complex customer problems related to the Bank (not restricted to the Branch). UBO has to deal with all financial transactions problems whether cash shortage or excess or possibility of frauds. Taking ownership of customer problems and handling it till final resolution through coordinating with other partners. UBO has to log every customer complaint, inquiries and forward to Right Unit Manage cash transactions through teller counters in accordance with branch policies. Deliver consistent, high‑quality customer experiences and meet service level targets. Acquire new customers and achieve sales targets for walk‑in prospects. Introduce and educate clients on alternative channels and emerging digital technologies. Own and resolve customer complaints, logging each issue and coordinating with relevant units. Maintain zero operational losses by adhering to compliance and risk controls. Cross‑sell personal and segment banking products to meet KPI objectives. Handle complex financial transaction issues, including cash shortages, excesses, and potential fraud. Collaborate with support units, CCU, and DBC to ensure seamless, channel‑agnostic service. Recommend process improvements to reduce cycle time, cost, and enhance satisfaction. University graduate with a minimum of 2‑3 years of branch banking experience. Age between 23 and 30 years. Thorough knowledge of retail banking products, processes, services, and policies. Proven track record in meeting sales and cross‑selling targets. Strong problem‑solving skills for unstructured and complex customer issues. Excellent communication and interpersonal abilities across diverse demographics. Computer literate and tech‑savvy, comfortable with digital banking platforms. Ability to make decisions on financial and non‑financial customer matters, including waivers. Commitment to compliance, risk management, and zero operational loss. Team player who can work amicably with all support units and maintain strong client relationships.

Source: https://jobsbylevel.com/jobs/universal-banker-egypt-distribution-10th-of-ramadan-retail-banking-at-mashreq-48eadc

## Cite this page

Level. https://jobsbylevel.com/jobs/universal-banker-egypt-distribution-10th-of-ramadan-retail-banking-at-mashreq-48eadc.

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