# Vice President, Business Operations at Mastercard

Mastercard is hiring a Vice President, Business Operations. Level rates it Little AI ●○○○; you can [apply on Mastercard](https://jobsbylevel.com/go/9525fae8-916e-4ade-8f1a-6d106a644fef?utm_medium=ai-agent).

AI Level 1, AI centrality 26 out of 100. O'Fallon, Missouri.

## Details

- Company: [Mastercard](https://jobsbylevel.com/companies/mastercard)
- AI level: AI Level 1 (score 26 out of 100)
- Location: O'Fallon, Missouri
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/9525fae8-916e-4ade-8f1a-6d106a644fef?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=vice-president-business-operations-at-mastercard-c1a7f6

## Description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Business Operations Vice President, Business Operations – Corporate Technology Solutions Overview: Corporate Technology Solutions Business Operations team is looking for a Vice President (VP) to lead a team of Site Reliability Engineers (SREs) and application operations support staff. The Vice President is responsible for the strategy and execution of the teams, managing day to day platform availability, Tier 2 & 3 production support, CI/CD pipelines, customer support and integrations, platform automation, monitoring/alerting, system resiliency and scalability, and ITSM maturity. The ideal candidate is a problem solver with a strong background in operations, application and infrastructure technologies, and design patterns who is curious to figure out how something works and how it can be improved through automation, AI-enabled tooling, improving availability, reducing manual toil, and continually refining our processes to be more efficient. The Vice President will lead global teams that span support for a number of products within Financial Solutions, Franchise & Legal, Global Risk & Compliance, People & Capability, Marketing and Strategic Growth. These products provide services to both internal and external customers and increasingly include data and AI platforms that power decisioning and reporting across these functions. Business Operations is leading the DevOps and AI-enabled operations transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members who are curious and with an appetite for change and pushing the boundaries of what can be done with automation and agentic tooling. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Responsibilities • Hire, manage, and coach Site Reliability Engineers to deliver World Class Support for internally and externally used products • Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operations, and refinement • Drive the automation agenda for the team — identifying high-toil, repetitive operational work and championing automation and AI-enabled tooling to eliminate it • Support and help operate the data and AI/ML platforms that underpin internal reporting, decisioning, and back-office functions, ensuring the same reliability and operational rigor applied to traditional application platforms • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns • Support services before they go live through activities such as system design consulting, capacity planning and launch reviews • Maintain services once they are live by measuring and monitoring availability, latency and overall system health • Scale systems sustainably through mechanisms like automation and AI-assisted operations, and evolve systems by pushing for changes that improve reliability and velocity • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices • Practice sustainable incident response and blameless postmortems • Take a holistic approach to problem solving, by connecting the dots during a production event thru the various

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Source: https://jobsbylevel.com/jobs/vice-president-business-operations-at-mastercard-c1a7f6

## Cite this page

Level. https://jobsbylevel.com/jobs/vice-president-business-operations-at-mastercard-c1a7f6.

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