# Vice President, Corporate Technology Support at Visa

Visa is hiring a Vice President, Corporate Technology Support in Austin, United States. It pays $223k-$389k a year and Level rates it Little AI ●○○○; you can [apply on Visa](https://jobsbylevel.com/go/dad92b66-dd13-47cc-a39b-3bcd906e3669?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. US - Austin, TX.

## Details

- Company: [Visa](https://jobsbylevel.com/companies/visa)
- AI level: AI Level 1 (score 35 out of 100)
- Location: US - Austin, TX
- Salary: $223k-$389k
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/dad92b66-dd13-47cc-a39b-3bcd906e3669?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=vice-president-corporate-technology-support-at-visa-f111c4

## Description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Visa's Corporate Technology group is a technology-forward engineering organization that puts employee experience first, builds highly leveraged platforms, and operates with a relentless focus on operational excellence. We embed AI and automation across our services, architect integrated digital workplace ecosystems, and treat internal technology support as a strategic advantage. JOB SCOPE The Vice President of Corporate Technology Support will lead the strategy, operations, and continuous evolution of Visa's end-to-end employee technology support experience. This leader will own the global service desk, executive-level concierge support, walk-up tech bars, workstation platform management, enterprise application reliability engineering (CRE), IT service management (ITSM), and AI-driven automation across all support channels. The successful candidate is an AI-native operator and data-driven strategist who connects support performance to business impact and frames investment cases for executive audiences. They architect integrated digital workplace platforms — not a patchwork of tools — and proactively shape how employees engage with technology. They build trusted partnerships with senior leadership, anticipating their technology needs and delivering concierge-level support rather than reactive escalation. This leader manages a globally diverse, follow-the-sun organization providing 24x7 support. They bring deep technical fluency across endpoint management, AI/ML-assisted workflows, enterprise application reliability, identity and security integration, and modern collaboration platforms. They balance operational rigor with a product mindset by treating every support interaction as an opportunity to improve the employee digital experience. The candidate must have a high sense of ownership, a low ego, a can-do attitude, and a curiosity reflected in continuously growing their skills and the capabilities of their team. RESPONSIBILITIES Own and manage the global Service Desk, tech bar, and executive support operations as an integrated employee experience platform Embed AI and automation across support workflows with intelligent triage, automated remediation, predictive issue detection as well as measure deflection quality and resolution accuracy, not just volume Deliver concierge-level support to executives and senior leadership, anticipating needs rather than reacting to escalations Architect and maintain an integrated digital workplace ecosystem with zero-touch provisioning, self-healing endpoints, and tight integration with security and identity platforms Connect support metrics to business impact and frame investment cases in the language of most senior executive leaders of the organization Drive continuous service improvement through data such as employee experience scores, self-service adoption, time-to-productivity as well as treating support as a product with measurable outcomes Manage daily support of end user platforms (Windows, macOS, mobile, voice, video, collaboration tools) across a global follow-the-sun model Establish and mature enterprise application reliability engineering (CRE) and IT service management practices including service definition models, availability tracking, incident/problem/change management, and operational governance across critical business and employee-facing services Drive shift-left and L0 automation strategies

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/vice-president-corporate-technology-support-at-visa-f111c4

Source: https://jobsbylevel.com/jobs/vice-president-corporate-technology-support-at-visa-f111c4

## Cite this page

Level. https://jobsbylevel.com/jobs/vice-president-corporate-technology-support-at-visa-f111c4.

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