# Vice President, Process Excellence & Standardization at Mastercard

Mastercard is hiring a Vice President, Process Excellence & Standardization in New York, United States. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/01d5e0f7-a6ab-446b-aa8a-b4223ba2072c?utm_medium=ai-agent).

AI Level 1, AI centrality 26 out of 100. Purchase, New York.

## Details

- Company: [Mastercard](https://jobsbylevel.com/companies/mastercard)
- AI level: AI Level 1 (score 26 out of 100)
- Location: Purchase, New York
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/01d5e0f7-a6ab-446b-aa8a-b4223ba2072c?utm_medium=ai-agent

## Description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Process Excellence & Standardization Mastercard's Law Department is transforming how legal services are delivered through operational excellence, technology enablement, data-driven decision making, and scaled service delivery. We are seeking a strategic and execution-focused Vice President, Process Excellence & Standardization to lead the design, optimization, and standardization of legal processes across the global Law Department. This role is a critical leadership position within Legal Operations and will serve as the enterprise owner of legal process excellence. The successful candidate will identify opportunities to simplify, harmonize, and modernize legal workflows while creating scalable operating models that improve efficiency, consistency, user experience, and risk management. As a key member of the Legal Operations leadership team, this individual will work across legal, compliance, technology, and business stakeholders to establish sustainable process standards and drive adoption of best practices globally. The role will partner closely with Legal Technology & Automation, Legal Analytics & Governance, and legal teams across all practice areas and regions to accelerate the department's transformation agenda. Key Responsibilities: Process Excellence & Standardization Strategy • Develop and execute a comprehensive Law Department process excellence strategy aligned with the department's transformation objectives. • Establish enterprise standards, methodologies, and governance for legal process design, documentation, and continuous improvement. • Drive a culture of simplification, standardization, and operational discipline across global legal teams. • Lead the identification, prioritization, and execution of high-impact process improvement opportunities. Process Engineering & Workflow Design • Map, assess, redesign, and standardize complex legal workflows across the department. • Create scalable, repeatable, and globally consistent operating models for key legal services and activities. • Develop process playbooks, service delivery models, decision trees, intake frameworks, and standard operating procedures. • Ensure that process designs appropriately balance efficiency, compliance, legal risk management, and business experience. • Examples may include: • Legal intake and triage • Contract review and negotiation workflows Matter management • Knowledge management and legal self-service workflows Technology Enablement & Automation Partnership • Partner closely with the Legal Technology & Automation team to translate optimized processes into scalable technology solutions. • Define business requirements, user stories, process rules, workflows, and governance models supporting legal technology implementations. • Ensure process designs maximize the value of platforms such as: • Contract Lifecycle Management (CLM) • Matter Management • Workflow and automation solutions • Generative AI and legal technology tools • Enterprise productivity platforms • Serve as a strategic business owner and subject matter expert during technology implementation and transformation initiatives. Data, Metrics & Continuous Improvement • Partner with the Legal Analytics & Governance team to embed measurement, reporting, and accountability into all standardized processes. • Establish KPIs and operational metrics to measure performance, adoption, quality, and business impact. • Develop mechanisms to identify bottlenecks,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/vice-president-process-excellence-standardization-at-mastercard-f2350d

Source: https://jobsbylevel.com/jobs/vice-president-process-excellence-standardization-at-mastercard-f2350d

## Cite this page

Level. https://jobsbylevel.com/jobs/vice-president-process-excellence-standardization-at-mastercard-f2350d.

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