# Vice President, Security Solutions Customer Enablement at Mastercard

AI Level 1, AI centrality 10 out of 100. Boston, Massachusetts.

## Details

- Company: [Mastercard](https://jobsbylevel.com/companies/mastercard)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Boston, Massachusetts
- Posted: October 6, 2026
- Apply: https://jobsbylevel.com/go/bc7ba4bc-6f9b-4637-8a11-231b8eeca760

## Description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Security Solutions Customer Enablement Our Purpose At Mastercard, we power economies and empower people in 200+ countries and territories worldwide. Together with our customers, we are building a sustainable economy where everyone can prosper. We help make transactions secure, simple, smart, and accessible through innovative security, fraud, identity, cybersecurity, and decisioning solutions. Role Overview Mastercard is seeking a highly strategic, customer-facing to serve as Vice President, Customer Enablement for Security Solutions. This leader will be responsible for designing, building, and managing Mastercard's executive customer engagement strategy across Security Solutions, creating forums that strengthen customer relationships, accelerate innovation, and inform product and commercial priorities. The VP, Customer Enablement will lead the development and execution of customer councils, executive advisory boards, industry forums, client roundtables, innovation workshops, and other strategic engagement programs. Acting as an ambassador for Security Solutions, this role will engage directly with CISOs, Chief Risk Officers, Chief Fraud Officers, Chief Digital Officers, Chief Product Officers, and other senior client leaders. This role requires a unique blend of executive presence, subject matter expertise, program leadership, strategic influence, and customer-centric thinking. The successful candidate will serve as a trusted advisor to customers while influencing product strategy, go-to-market priorities, thought leadership, and long-term growth opportunities across Mastercard's Security Solutions portfolio. Key Responsibilities Executive Customer Enablement • Develop and lead a global customer engagement strategy for Security Solutions. • Build trusted relationships with senior executives across Mastercard's most strategic customers. • Serve as a senior representative of Mastercard at customer meetings, executive briefings, industry events, and advisory forums. • Establish Mastercard as a trusted advisor on fraud, identity, cybersecurity, digital trust, AI risk, and emerging threats. • Partner with regional teams to deepen executive relationships and support strategic account growth. Customer Councils & Advisory Boards • Design and manage a portfolio of customer councils across key Security Solutions domains and buyer centers. • Create executive advisory boards that provide direct feedback on product strategy, innovation priorities, and market trends. • Develop annual council strategies, agendas, governance models, success metrics, and executive sponsorship frameworks. • Facilitate meaningful peer-to-peer collaboration among customers while positioning Mastercard as a thought leader. • Ensure customer insights are translated into actionable recommendations for product, engineering, sales, and services teams. Customer Forums & Industry Events • Build a repeatable, scalable framework for customer forums, executive roundtables, innovation summits, and leadership events. • Lead content development and program management for flagship customer engagement events. • Coordinate speakers, executive participation, customer communications, and follow-up actions. • Partner with Marketing, Product, Sales, Customer Success, and Communications teams to maximize customer impact and business outcomes. Strategic Customer Advocacy • Establish formal mechanisms to gather, prioritize, synthesize, and communicate

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Source: https://jobsbylevel.com/jobs/vice-president-security-solutions-customer-enablement-at-mastercard-a5ec21

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