# VP, Trade Floor Support at Santander

Santander is hiring a VP, Trade Floor Support in New York, United States. It pays $145k a year and Level rates it Little AI ●○○○; you can [apply on Santander](https://jobsbylevel.com/go/8b4bc0e3-7ca4-4ca6-a4d2-613c526d1f21?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. New York.

## Details

- Company: [Santander](https://jobsbylevel.com/companies/santander)
- AI level: AI Level 1 (score 38 out of 100)
- Location: New York
- Salary: $145k
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/8b4bc0e3-7ca4-4ca6-a4d2-613c526d1f21?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=vp-trade-floor-support-at-santander-c26d88

## Description

VP, Trade Floor Support Country: United States of America It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Vice President, Trade Floor Support Engineer builds strong relationships and serves as a trusted advisor for technology solutions supporting Front Office and trading-floor Global Markets users. The role provides high-availability technology support for business-critical trading environments, combines end-user and production application support, and provides ongoing guidance and training to increase awareness and adoption of technology. The position works daily with lines of business, traders, technology teams, application owners, vendors, and executive management, and is expected to operate effectively in a fast-paced, market-sensitive environment where rapid restoration of service and clear communication are critical. Provide rapid response to technical and functional issues across a wide range of trading applications and asset classes, including Bloomberg, Market Axxess, ION, and Murex. Work directly with traders and Front Office teams to understand business needs, diagnose issues, and provide timely support and practical technology solutions. Perform continuous monitoring and proactive troubleshooting to identify back-end issues, potential problem areas, and risks to system availability. Provide end-to-end support and configuration for trading systems, including front-end and back-end issue resolution and coordination with application owners and development teams. Investigate trader-related incidents, manage issues through resolution, and engage the appropriate application owners, technology teams, and vendors to ensure effective problem management and rapid recovery. Track outstanding issues through resolution and maintain clear ownership, communication, and follow-up with the appropriate support groups. Partner with Front Office management on service-level agreements (SLAs), capacity, performance, and business continuity management (BCM) planning. Engage application owners and development teams to assess planned changes that may affect trading application functionality or availability for Front Office users. Maintain accurate inventory, request, incident, and purchasing records, and ensure support documentation and troubleshooting procedures are kept current. Act as a trusted technology advisor and primary point of contact for business and technology teams on Trade Floor technology matters. Install, maintain, and troubleshoot physical computers, thin clients, virtual machines, and related hardware and software; support desktop IP telephony and telecommunications equipment. Perform moves, adds, and changes for desktop and telephone hardware as required. Develop and implement custom technology-based solutions for the office and Trade Floor as needed. Provide written training and user guidance on software and technology issues on a regular basis. Respond proactively to employee questions regarding computer systems, telecommunication devices, software programs, and related technology. Understand evolving technology needs across the business units and offices/floors supported and identify opportunities to improve the user experience and service delivery. Use IT management processes and tools, including ServiceNow and Change Control, to manage service delivery, coordinate resolution, and ensure appropriate vendor follow-up. Provide support for market-data platforms and vendor

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/vp-trade-floor-support-at-santander-c26d88

Source: https://jobsbylevel.com/jobs/vp-trade-floor-support-at-santander-c26d88

## Cite this page

Level. https://jobsbylevel.com/jobs/vp-trade-floor-support-at-santander-c26d88.

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