# VRMO Senior Investigation Specialist EN, KYC at Amazon

Amazon is hiring a VRMO Senior Investigation Specialist EN, KYC in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/7d1f565e-b73f-482a-bf86-28c79cfa4d2c?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. IN, KA, Bangalore - Virtual.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 0 out of 100)
- Location: IN, KA, Bangalore - Virtual
- Posted: October 1, 2026
- Apply: https://jobsbylevel.com/go/7d1f565e-b73f-482a-bf86-28c79cfa4d2c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=vrmo-senior-investigation-specialist-en-kyc-at-amazon-0b49e8

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/vrmo-senior-investigation-specialist-en-kyc-at-amazon-0b49e8

## Description

Amazon is looking for a Senior Investigation Specialist, to evaluate high-risk transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Key Job Responsibilities • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. • Investigate suspicious activity and behaviour that could pose a risk to Amazon, our customers, or merchants. • Investigate complex cases and deep dive where necessary. • Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines. • Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution. • Achieve weekly productivity and quality standards for investigations. • Be prepared to be flexible with working hours and work Saturdays and/or Sundays. • Communicate via email and telephone with sellers and other external and internal customers to make informed decisions about risk. • Participate in other special projects/assignments and collaborate with appropriate business teams as necessary. Basic qualifications - • Excellent written and spoken English and the ability to compose grammatically correct, concise and accurate written responses - • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers - • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance - • Excellent problem solving skills - • Demonstrated ability to analyse and solve problems with key attention to detail and ability to identify unfamiliar MOs - • Exceptionally strong customer handling and conflict resolution skills, with a keen focus on quality and customer experience. - • Self-disciplined, diligent, proactive and detail oriented - • Ability to adapt easily to change and learn quickly within a fast-paced environment. - • Strong organizational skills - • Effective prioritisation of work time to ensure productivity, fulfil department standards for time spent and individually prioritize multiple tasks of competing urgency - • Demonstrated ability to exceed expectations regarding performance and individual contribution - • Ability to maintain high levels of confidentiality and data security standards - • Experience with Microsoft Office, including Outlook, Word, and Excel - • Passionate commitment to Amazon's emergence as the world's most customer-centric company Preferred qualifications - • Experience in VRMO investigations processes and policies Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. null

Source: https://jobsbylevel.com/jobs/vrmo-senior-investigation-specialist-en-kyc-at-amazon-0b49e8

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