# Warranty Customer Care Representative at ABB

ABB is hiring a Warranty Customer Care Representative. Level rates it Little AI ●○○○; you can [apply on ABB](https://jobsbylevel.com/go/cb8f4b59-a899-490a-808c-f98569146123?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. New Berlin, Wisconsin, United States of America.

## Details

- Company: [ABB](https://jobsbylevel.com/companies/abb)
- AI level: AI Level 1 (score 38 out of 100)
- Location: New Berlin, Wisconsin, United States of America
- Posted: October 26, 2026
- Apply: https://jobsbylevel.com/go/cb8f4b59-a899-490a-808c-f98569146123?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=warranty-customer-care-representative-at-abb-78ef0c

## Description

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Warranty Team Lead __ In this role, you’ll help run what runs the world by supporting customers through warranty claims from initiation to closure. You’ll be a point of contact for customers, channel partners, service providers and internal teams on warranty questions, repairs, replacements and labor authorizations. You’ll coordinate documentation, fulfillment and issue resolution across ABB’s Motion Drive Products, High Power and Services portfolios for products sold by the USA Division. The work model for the role is: Hybrid, New Berlin, Wisconsin. Your role and responsibilities: Review, document and manage warranty cases from handoff through closure; process claims, repair and replacement requests, and labor authorizations in line with ABB procedures. Keep customers, distributors and internal stakeholders informed about case status and next steps, providing clear and timely service. Create and follow up on warranty and return orders; coordinate with shipping, production, purchasing and suppliers to track fulfillment, returns and repair or failure-analysis activities. Work with Technical Support, Engineering, Quality and other teams to resolve issues, maintain accurate case records and flag recurring issues or process-improvement opportunities. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the role: High school diploma or GED required and 3+ years of experience in customer service required. Experience in warranty role preferred. Ability to communicate clearly in English with customers and internal teams, both verbally and in writing. Attention to detail, ability to organize multiple cases, and comfort working with cross-functional teams. Computer literacy and familiarity with an ERP or order-management system; experience with Salesforce, SAP or Power BI is a plus. Familiarity with variable frequency drives, motors, PLCs or industrial electrical products is a plus. Candidates must already have work authorization that would permit them to work for ABB in the US. More about us ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety. What's in it for you We want you to bring your full self to work - your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and

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Source: https://jobsbylevel.com/jobs/warranty-customer-care-representative-at-abb-78ef0c

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