# Warranty Team Leader with German at Rolls-Royce

Rolls-Royce is hiring a Warranty Team Leader with German in Krakow, Poland. Level rates it Little AI ●○○○; you can [apply on Rolls-Royce](https://jobsbylevel.com/go/bfc70a99-b995-4f31-8a0f-5b4a1c14a61d?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. Krakow.

## Details

- Company: [Rolls-Royce](https://jobsbylevel.com/companies/rolls-royce)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Krakow
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/bfc70a99-b995-4f31-8a0f-5b4a1c14a61d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=warranty-team-leader-with-german-at-rolls-royce-7d1f84

## Prepare for this job

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## Description

Job Description Why join Rolls‑Royce? At Rolls‑Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls‑Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. Role Purpose The Warranty Manager leads a warranty claims team within GBS Poland, accountable for the accurate, timely and compliant processing of warranty claims and for the service provided to claimants and stakeholders. The role combines team leadership with hands-on operational delivery, ensuring consistent quality, adherence to warranty policies and controls, and sound decisioning within delegated authority. The role is designed to take on additional warranty activity and to lead the team through that expansion with an initial focus on Corrections in Field (CiF). Role Description The role leads the day-to-day running of the team, balancing workload, monitoring performance against service levels and quality standards, and acting as the senior point of judgement and escalation. The Warranty team lead reviews, validates and approves claims and engaging the relevant retained and technical team where needed. The Warranty team lead manages team performance and governance with the retained warranty organisation, workforce allocation, identifies and escalates blockers, builds capability, and drives continuous improvement (including automation and AI). A light element of transition enablement is expected as activity and scope move into the team, but the role is fundamentally a team leadership role. Key Duties & Responsibilities Team leadership & development Lead, develop and support the team, setting objectives, allocating workload and managing day-to-day performance Manage team performance and workforce allocation across the claims workload, balancing capacity, absence and priority Coach and build capability; cross-train team members for resilience and cover Foster a customer-focused culture that protects the company's reputation through responsive, high-quality claim handling Operational delivery, judgement & intervention Review and validate incoming claims for completeness, coverage and claimant eligibility Exercise delegated authority to approve, partially approve or decline claims within agreed limits, and refer technical or higher-value claims to the retained reviewer or approval authority Apply judgement on the right channel and level of intervention for each issue (resolve in the system, contact the partner, involve the retained lead, or handle directly) and escalate appropriately Intervene to drive consistent decisioning across the team, addressing over-lenient or over-strict handling Act as first point of escalation for complex or contested claims Service performance, governance & controls Own team service, quality, throughput and backlog performance; manage team performance and governance to the retained warranty organisation Identify and escalate blockers promptly, proposing solutions Ensure internal controls, segregation of duties and data-safeguarding / export-control requirements are consistently applied Identify and implement continuous-improvement, automation and AI opportunities to improve accuracy, efficiency and cost Stakeholder management & reporting Act as the primary point of contact for warranty claim matters, liaising with claimants, Finance, technical and engineering teams Provide regular reporting on team performance, governance, blockers and initiatives to the retained warranty organisation Manage internal and external stakeholder relationships, including escalations Qualifications & Experience Education Higher education; ideally, this would be a degree in Business Administration, Engineering,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/warranty-team-leader-with-german-at-rolls-royce-7d1f84

Source: https://jobsbylevel.com/jobs/warranty-team-leader-with-german-at-rolls-royce-7d1f84

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Level. https://jobsbylevel.com/jobs/warranty-team-leader-with-german-at-rolls-royce-7d1f84.

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