# WFM Planning Manager at Deliveroo

Deliveroo is hiring a WFM Planning Manager in Hyderabad, India. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/48e4111c-79dd-433d-b494-fc8b253b2605).

AI Level 1, AI centrality 37 out of 100. Hyderabad, India.

## Details

- Company: [Deliveroo](https://jobsbylevel.com/companies/deliveroo)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Hyderabad, India
- Posted: October 8, 2026
- Apply: https://jobsbylevel.com/go/48e4111c-79dd-433d-b494-fc8b253b2605

## Description

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Team Our Workforce Management team's primary focus is to ensure we have the right people in the right place at the right time, so customers, merchants, and delivery partners get help as quickly and reliably as possible. The team brings a people-first mindset paired with strategy and operations to achieve its goals, moving quickly, applying first-principles thinking, and focusing on problem-solving to ensure seamless execution. The team manages workforce capacity planning, scheduling, and real-time operations for a large and growing global network of in-house and outsourced support centers, with the goal of delivering an outstanding customer experience reliably, at scale. About the Role As a Manager, Workforce Planning, you will lead planning for our rider and merchant support ops, own KPI performance, and partner cross-functionally to keep staffing supply aligned with business priorities. This role flexes across two tracks depending on team needs and where your strengths lie: an Audience-facing track, where you act as the primary bridge between a specific line of business and the Workforce Management function, translating business goals into capacity plans and performance reporting; and a Technical track, where you directly supervise the in-house and outsourced sites, focusing on the technical accuracy of capacity models and the tools behind them. Both tracks require a leader who can navigate ambiguity, identify root causes through data, and manage up and across with clarity and confidence. You're excited about this opportunity because you will… Own capacity plans and scheduling coverage across an integrated scope spanning in-house and outsourced/vendor sites Own KPI performance — service level, occupancy, over/under staffing, and quality — and lead root-cause analysis and recovery planning when performance slips Anticipate staffing risks and deviations before they affect service, and put proactive mitigation plans in place Lead goal-setting for your area and track progress, translating results into clear updates for leadership Partner cross-functionally to align staffing supply with evolving business priorities, and drive process and efficiency improvements Communicate performance, blockers, and root causes clearly to leadership while maintaining strong cross-functional relationships Act as the primary bridge between your assigned line of business and the Workforce Management function Translate business goals into capacity plans and performance reporting that keep service levels on track Manage outsourced/vendor relationships tied to your audience, holding partners accountable to staffing commitments and service level targets Build trust and influence with business stakeholders, surfacing trade-offs and risks clearly and proactively Own the technical accuracy of capacity models, forecasting methodology, and underlying assumptions Ensure planning tools and systems are used to their full potential, and lead improvements to the models, templates, and tools themselves Translate high-level goals into precise, data-driven staffing blueprints the broader team can execute against We're excited about you because… You have 5-7 years of experience in workforce management, capacity planning, or operations, including experience leading or directly managing a team You're fluent in workforce management fundamentals: capacity planning, forecasting, scheduling, shrinkage, and occupancy You bring strong analytical rigor and are comfortable with data tools such as SQL, Excel, and Tableau You have a track record of driving measurable performance improvements across cross-functional teams You're a confident, clear communicator, able to

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/wfm-planning-manager-at-deliveroo-9d3b00

Source: https://jobsbylevel.com/jobs/wfm-planning-manager-at-deliveroo-9d3b00

## Cite this page

Level. https://jobsbylevel.com/jobs/wfm-planning-manager-at-deliveroo-9d3b00.

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