# Workforce Manager at Thomson Reuters

Thomson Reuters is hiring a Workforce Manager in Manila, Philippines. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/eda6e2d4-208e-4d58-a692-ce61ffa260e3?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Philippines, Manila.

## Details

- Company: [Thomson Reuters](https://jobsbylevel.com/companies/thomson-reuters)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Philippines, Manila
- Posted: October 13, 2026
- Apply: https://jobsbylevel.com/go/eda6e2d4-208e-4d58-a692-ce61ffa260e3?utm_medium=ai-agent

## Description

Job Posting Title Workforce Manager Job Description This role leads a global team of contact center agents, overseeing daily performance, response time and service goals, and workforce management operations, including the team in Manila, Philippines. The leader uses customer data and contact center technology to drive operational improvements and efficiency. Key Responsibilities Effectively manage a team responsible for contact center agents around the globe Monitor daily contact center performance and make recommendations for adjustments to ensure that department response time and service goals are met Effectively interpret data related to internal and external customer needs to drive operational improvements Optimize the use of department technology and workforce management techniques to improve contact center efficiency and effectiveness Oversee the day-to-day operations of the workforce management team in Manila, Philippines and other locations as required Required Qualifications Ability to work independently and as a team Ability to foster teamwork and create a sense of belonging Ability to work under pressure, meet deadlines and be accountable for performance Able to multi-task, be detail oriented and demonstrate strong organizational skills Demonstrates the proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action Demonstrates excellent interpersonal skills with all levels of organizational customers and team members Experience with contact center and workforce management software and reporting tools, including Aspect, CRM systems (Salesforce), KANA Response, Genesys , and other email/chat solutions Proficiency with Copilot Bachelor’s degree or related work experience Previous supervisory experience Minimum of 4 years of experience in previous workforce management role as a lead or equivalent (forecasting, scheduling, real-time) Preferred Qualifications Experience with AI tools #LI-KG1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/workforce-manager-at-thomson-reuters-febb7c

Source: https://jobsbylevel.com/jobs/workforce-manager-at-thomson-reuters-febb7c

## Cite this page

Level. https://jobsbylevel.com/jobs/workforce-manager-at-thomson-reuters-febb7c.

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