# Workforce Planning Analyst at Capita

Capita is hiring a Workforce Planning Analyst. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/1616ca9f-a956-4625-8348-40ab6db106c8?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Home-Based - GBR.

## Details

- Company: [Capita](https://jobsbylevel.com/companies/capita)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Home-Based - GBR
- Posted: October 12, 2026
- Apply: https://jobsbylevel.com/go/1616ca9f-a956-4625-8348-40ab6db106c8?utm_medium=ai-agent

## Description

We're currently recruiting for a Workforce Planning Analyst to join the team. Job title: Workforce Planning Analyst Job Description: We're currently recruiting for a Workforce Planning Analyst to join the team. Responsibilities Ongoing review of forecasting accuracy – (Short, Mid & Long Term). Optimisation of ‘Offline’ activities during the day/current week. Monitor staff adherence, and challenge and escalate where shortfalls occur. Manage all agent skill changes to ensure SLAs are met. Update daily & weekly resource plans with amendments, and re issue with insightful analysis and commentary. Balance all SLA’s & escalate inefficiencies, shortfalls, and risks with insight & solutions. Chair Daily, Weekly & Monthly Governance meetings with key stakeholders. Responsible for all ongoing Schedule Management including: - Responsible for updating and maintaining the WFM tool including Agent set up and data quality & feed. Shift Management & Release in accordance to agreed timeline and governance including ongoing shift Reviews. Share ownership of all capacity plans including build, maintenance, and production. Liaise with Internal Stakeholders in terms of business planning & forecasting. Review all drivers and feed any variances into the plan with commentary and version control. Management & Ownership of Supply, Demand & Shrinkage Models including all trackers and processes. About You Essential Minimum of 2 years’ experience working in Workforce Management team within an operation with front office (contact centre) and/or Back Office (Processing) and/or Field Services. Strong analytical skills and proven skills associated with propensity / regression-based across multichannel environments Excellent problem solving and decision-making skills Ability to operate effectively in a team environment Good oral and written communication skills and interpersonal skills Desirable Proficiency in the use of WFM software, with Verint, Alvaria and EG Solutions being an advantage Proficiency in the use of Telephony Operating systems, with AWS and Avaya being an advantage Advanced Excel skills About PCSE Primary Care Support England (PCSE) is delivered by Capita on behalf of NHS England and NHS Improvement (NHSEI), to deliver digital, logistical and support services to every GP, Dentist, Optician and Pharmacist providing NHS services in England. Our focus is on improving these services by standardising all processes nationally, to make each service more efficient. To date we have already transformed a number of services for Primary Care Support, including ordering medical supplies, tracking medical records, maintaining the Performers Lists for England and processing Ophthalmic GOS payments. These services are now all hosted on PCSE’s online platform, PCSE Online. What’s in it for you? A competitive basic salary 23 days’ holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose 🤝 Customer first, always​🧑‍💻

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/workforce-planning-analyst-at-capita-6a55e0

Source: https://jobsbylevel.com/jobs/workforce-planning-analyst-at-capita-6a55e0

## Cite this page

Level. https://jobsbylevel.com/jobs/workforce-planning-analyst-at-capita-6a55e0.

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