# Customer Support salary: $121,840–$166,750 a year

Every number below comes from 788 tracked live customer support postings. No surveys, no self-reports — listed salaries only, in US dollars.

Measured September 2026 · n=203 US postings with salary.

## Findings

- The median customer support posting offers $121,840–$166,750 a year (n=203, USD).
- 54.4% of the 788 live customer support postings are remote.
- The middle half of postings (25th–75th percentile) top out between $127,950–$215,000 a year — the median alone hides how wide that spread is.

## Median salary by seniority (USD / year)

| Segment | US postings with salary | Median min–max / year |
| --- | --- | --- |
| Intern | 1 | $56,160–$56,160 |
| Junior | 7 | $55,700–$95,000 |
| Mid-level | 70 | $100,000–$145,000 |
| Senior | 83 | $126,500–$175,000 |
| Lead | 12 | $162,000–$217,500 |

## Remote vs on-site (USD / year)

| Segment | US postings with salary | Median min–max / year |
| --- | --- | --- |
| Remote | 98 | $116,000–$155,360 |
| On-site / hybrid | 105 | $123,100–$177,600 |

## Building AI vs working around it

| Segment | US postings with salary | Median min–max / year |
| --- | --- | --- |
| Level 4 — Build AI systems | 0 | not enough data |
| Level 1 — Work around AI | 135 | $108,800–$152,320 |

## Companies hiring customer support roles

- [Salesforce](https://jobsbylevel.com/companies/salesforce) (76)
- [Datadog](https://jobsbylevel.com/companies/datadog) (36)
- [Stripe](https://jobsbylevel.com/companies/stripe) (22)
- [Anthropic](https://jobsbylevel.com/companies/anthropic) (20)
- [Harvey](https://jobsbylevel.com/companies/harvey) (20)
- [MongoDB](https://jobsbylevel.com/companies/mongodb) (19)
- [Planet Labs](https://jobsbylevel.com/companies/planet-labs) (13)
- [Moniepoint](https://jobsbylevel.com/companies/moniepoint) (11)

## Method

US-dollar postings with both salary bounds listed. This page exists because 203 such postings clear the 50-posting floor Level requires before publishing a dedicated salary page — below that, the median moves too much between ingestion cycles to be a citable number.

Sample: customer support postings at tech companies tracked by Level (788 live postings in this category on the measured date). Not the whole labor market — do not cite as a national average.

All amounts are USD per year. Every median and quartile above excludes hourly-rate postings (a listed maximum under $1,000, almost always an hourly rate, not a salary) and mid-range postings that are neither clearly hourly nor clearly annual (maximum between $1,000 and $10,000) — mixing either into an annual median would understate the real number. The middle 50% of postings top out between $127,950–$215,000 (25th–75th percentile).

Refreshed automatically; this edition is measured September 2026. Small-n slices move a lot — read the n column first.

## Customer Support salary questions, answered from the data

**What is the median customer support salary?**

Across 203 live US postings for customer support roles with a listed USD salary, measured September 2026, the median offer is $121,840–$166,750 a year. This is the tracked catalog, not the whole labor market.

**How many customer support roles jobs are remote?**

54.4% of the 203 live postings are marked remote by the employer, measured September 2026.

**Does the AI level of the job change the pay?**

In this sample, 0 postings are Level 4 (building AI systems) and 609 are Level 1 (AI is not the work). See the AI level breakdown below for the median in each band. Measured September 2026.

Source: https://jobsbylevel.com/salaries/customer-support