Analista Sênior De Experiência do cliente - Jornadas

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista Sênior de Experiência do Cliente - Jornadas based in Brazil.

This is a senior Customer Experience role focused on transforming end-to-end customer journeys through data, business insight, and technology.
You will identify friction points, uncover improvement opportunities, and lead initiatives that make experiences simpler and more effective.
The role combines strategic thinking with hands-on execution, connecting customer needs to tangible business outcomes.
You will work closely with Business, Product, Technology, Operations, CRM, Customer Service, and external partners.
A key part of the position is translating journey insights into actionable requirements, priorities, and solutions.
You will use customer and operational metrics to uncover root causes and guide data-driven decisions.
The role offers strong visibility and the opportunity to directly influence both customer satisfaction and operational efficiency.