Associate Specialist, Customer Service

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Specialist, Customer Service based in the United States.

This remote opportunity is ideal for a customer-focused professional who wants to make a meaningful difference in the healthcare revenue cycle.
You will serve as a key point of contact for patients, helping them understand balances, statements, payments, and available financial options.
The role combines compassionate communication with detailed account research and effective problem resolution.
You will collaborate across revenue cycle functions to resolve patient needs efficiently and accurately.
Success in this position requires strong service skills, critical thinking, and the ability to navigate sensitive financial conversations with professionalism.
You will also contribute to collection goals while maintaining a positive and supportive patient experience.
The environment encourages continuous learning, innovation, and the use of emerging technologies to improve healthcare service delivery.