Care & Support Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Care & Support Representative based in Canada.

This is a fully remote, temporary opportunity supporting an important program that connects international students with welcoming host families across Canada.
As a Care & Support Representative, you will play a key role in creating positive experiences for students, families, clients, and international partners.
The role combines customer care, relationship management, problem-solving, and detailed case follow-up in a dynamic service environment.
You will manage inquiries and requests, gather information, coordinate with stakeholders, and help bring complex situations to resolution.
Strong judgment and empathy will be essential, particularly when handling challenging interactions or situations requiring escalation.
You will work both independently and collaboratively within a virtual team that values responsiveness, reliability, and thoughtful communication.
This fixed-term position offers the opportunity to work across diverse cultures while making a meaningful difference in international students’ experiences in Canada.