Client Experience Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Experience Specialist based in the United States.

This remote role supports account management and client success activities within a growing SaaS environment.
You will help strengthen client relationships through renewal coordination, responsive support, and accurate account administration.
The position combines hands-on client communication with CRM data management and process improvement.
You will also use AI-assisted productivity tools to streamline documentation, communication, and recurring workflows.
Working closely with Account Management and cross-functional teams, you will help identify retention risks and growth opportunities.
This is an ideal opportunity for an organized, adaptable professional seeking broad exposure to client experience and SaaS operations.
The role offers a collaborative, technology-focused environment with meaningful opportunities to improve how client teams operate and scale.