Cloud Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Cloud Support Engineer based in United States.

This is a fully remote opportunity supporting a growing healthcare SaaS environment serving oncology centers, clinics, and health systems across the U.S.
You will act as a trusted technical point of contact, delivering Tier 1 and Tier 2 support while partnering closely with cloud, network, and reliability engineering teams.
The role combines application troubleshooting, AWS cloud support, healthcare network connectivity, and customer-facing technical problem solving.
You will investigate incidents spanning SaaS applications, cloud infrastructure, VPNs, firewalls, and customer networks.
You will also contribute to onboarding, proactive monitoring, knowledge management, and the development of scalable support practices.
The position is ideal for a technically curious professional who can navigate regulated healthcare environments and communicate confidently with both technical and clinical stakeholders.
You will play an important role in strengthening reliable, secure, and responsive technology experiences for healthcare organizations.