Consumer Onboarding Strategy Advisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Consumer Onboarding Strategy Advisor based in United States.

This role will help shape and transform the onboarding experience for new healthcare members during a critical stage of their customer journey.
You will define strategic priorities that balance member needs with measurable business value and enterprise objectives.
The position combines program leadership, customer journey strategy, consumer research, analytics, and cross-functional collaboration.
You will work across Marketing, Digital, Call Centers, Analytics, Operations, and other teams to translate strategy into coordinated execution.
A major focus will be developing measurement frameworks, identifying new opportunities, and ensuring initiatives remain aligned with member expectations.
You will also engage senior and executive stakeholders, communicate progress, resolve roadblocks, and drive accountability across complex workstreams.
This is an opportunity to lead a high-visibility transformation program and create meaningful improvements in how members experience healthcare from the moment they join.