Content and Engagement Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Content and Engagement Manager based in the United States.

This role owns a portfolio of member communications designed to drive meaningful action across critical healthcare journeys.
You will manage campaigns across SMS, email, print, outbound calls, digital experiences, and chat from initial intake through post-launch analysis.
The position combines campaign operations, content development, project management, experimentation, and performance measurement.
You will partner with clinical, quality, product, technology, and engagement teams to turn complex objectives into clear, effective member experiences.
Working in a regulated environment, you will maintain high standards for accuracy, compliance, accessibility, and quality while keeping campaigns moving efficiently.
You will also help shape contact strategy, ensuring competing communications are sequenced thoughtfully and members receive relevant outreach at the right time.
This is an opportunity to improve engagement at significant scale while using data, process innovation, and AI-enabled tools to make communications more effective.