Customer Solutions Representative (Retention)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Solutions Representative (Retention) based in United States.

This remote, customer-focused role is centered on retaining and strengthening relationships with existing business customers.
You’ll help merchants navigate concerns related to pricing, equipment, service, and payment solutions while identifying practical ways to preserve their business.
The role combines consultative customer service, retention, problem-solving, and sales-oriented communication.
You’ll work across internal teams to resolve issues efficiently and deliver solutions aligned with customer needs.
Success requires the ability to build rapport, influence decisions, understand customer concerns, and remain composed in challenging conversations.
You’ll also contribute insights that can improve processes, reduce avoidable account closures, and strengthen long-term loyalty.
This is an opportunity to contribute directly to customer satisfaction and growth within a fast-paced payments environment.