Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Brazil.

This is a fully remote customer success role within a fast-moving, AI-focused startup environment. You will own client relationships from onboarding through ongoing engagement, becoming the trusted point of contact for a diverse client base. The role combines relationship management, organization, proactive problem-solving, and strong follow-through. You will lead recurring client check-ins, turn conversations into clear action plans, and ensure accounts continue moving forward. You'll also identify recurring needs and transform client insights into scalable processes, templates, and communications. Success in this role requires autonomy, warmth, excellent communication, and the ability to thrive in an environment where speed and ownership matter.