Customer Support Engineer, Tier 2

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Engineer, Tier 2 based in India.

This is a senior technical support opportunity focused on resolving complex identity, directory, and integration challenges for enterprise customers.
You will serve as a trusted technical partner for high-priority escalations, including situations involving executive, VIP, and C-suite stakeholders.
The role requires deep expertise in Windows and Active Directory, combined with a rigorous, evidence-based approach to troubleshooting.
You will investigate difficult issues using advanced diagnostic techniques, reproduce problems, and identify root causes rather than relying on temporary workarounds.
Beyond Windows and Active Directory, you will have opportunities to expand your expertise across RADIUS, Single Sign-On (SSO), System for Cross-domain Identity Management (SCIM), and emerging AI capabilities.
You will collaborate closely with Engineering, Product, Customer Success, Account Management, and Implementation teams to improve both customer outcomes and internal support practices.
This remote role is ideal for an experienced support engineer who enjoys solving mission-critical technical problems, mentoring peers, and working in a fast-paced Software-as-a-Service (SaaS) environment.