Customer Support Manager-B2B Saas

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Manager-B2B Saas based in India.

This role is an opportunity to lead customer support for a growing B2B SaaS platform serving businesses and professional teams worldwide.
You will oversee a high-quality support operation across email, chat, and voice while ensuring customers receive timely, effective, and consistent assistance.
The position combines people leadership with hands-on customer support, making it ideal for an experienced manager who remains close to day-to-day customer needs.
You will own support performance, monitor KPIs and service levels, and continuously improve workflows, processes, and knowledge resources.
Working closely with Product and Engineering, you will turn customer feedback and recurring issues into actionable improvements.
You will also serve as an escalation point for complex cases and help strengthen customer adoption, satisfaction, and long-term success.
This is a remote leadership opportunity for someone comfortable working independently during US business hours in a fast-paced SaaS environment.