Customer Support Manager, Provider Enablement

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Manager, Provider Enablement based in United States.

This role leads a frontline customer support team responsible for delivering timely, accurate, and professional support across healthcare technology products and programs.
You will oversee day-to-day support operations, including ticket triage, queue management, service levels, escalations, quality, and team productivity.
The position combines people leadership with operational ownership, using performance data to improve customer outcomes and support efficiency.
You will work closely with Product, Development, Training, Customer Success Operations, Account Management, and other cross-functional teams.
A key focus will be building a customer-first, solution-oriented culture grounded in accountability, collaboration, and continuous improvement.
The role also offers the opportunity to improve support processes, documentation, workflows, and escalation practices across a growing organization.
Success requires strong customer support leadership, sound judgment, analytical thinking, and the ability to translate operational metrics into measurable improvements.