Customer Support Specialist II

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist II based in the United States.

This role supports healthcare providers, patients, sales teams, and internal stakeholders within a high-volume customer care environment.
You will deliver responsive and professional support through phone, voicemail, and email while resolving a wide range of customer needs.
The position combines customer service, problem-solving, issue investigation, and cross-functional collaboration.
You will help address service concerns, escalate priority issues, and contribute to initiatives that improve the overall customer experience.
Success in this role requires accuracy, professionalism, strong communication, and the ability to adapt to changing priorities.
The position offers a fully remote environment with a consistent Monday-to-Friday schedule from 11:30 AM to 8:00 PM.
It is an opportunity to build customer-care expertise within a global healthcare organization while contributing to meaningful work that supports patients and healthcare professionals.