Customer Support Specialist - Marketing-Consumer Info Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist - Marketing-Consumer Info Services based in United States.

The Customer Support Specialist serves as an important first point of contact for prospective and current patients, creating a warm, professional, and helpful experience across every interaction. This role manages high-volume inbound calls, emails, chats, and social media inquiries while providing accurate information and timely assistance. Responsibilities span general service inquiries, physician referrals, class and event registrations, portal support, laboratory services, and pharmacy-related questions. The position requires strong judgment, attention to detail, and the ability to manage sensitive patient information while maintaining confidentiality. You will also support service recovery, identify recurring issues, and use customer feedback and operational insights to improve the overall experience. Success requires balancing speed and accuracy in a fast-paced environment while maintaining a consistently high standard of communication and empathy. This is a full-time customer support opportunity for someone who enjoys helping people, solving problems, and working across multiple healthcare service areas.