Directeur(trice) adjoint(e) – Centre de soutien hypothécaire

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Directeur(trice) adjoint(e) – Centre de soutien hypothécaire based in Canada.

This role supports critical lending and mortgage operations while helping deliver accurate, timely, and efficient service to clients and internal stakeholders. You will manage loan administration, transactions, service requests, documentation, and operational processes within established service levels. The position combines independent execution with collaboration across teams to resolve issues and improve workflows. You will contribute to continuous improvement initiatives, new process and system implementations, and change management activities. Strong judgment and analytical skills will be important when identifying discrepancies, addressing operational issues, and escalating non-routine matters. As a bilingual professional, you will support clients and colleagues in both French and English, including stakeholders inside and outside Quebec. The role offers an opportunity to build deep expertise in lending operations, risk, regulatory requirements, and customer service within a structured and collaborative environment.