Director, Customer Advocacy

About the Team 

The Customer Advocacy team you would lead is part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers. This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations. We serve different roles, but we all work together to amplify the Outreach brand. 

The Role 

At Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and building the strategy and programs that amplify their voice at scale? We're looking for a strategic Director of Customer Advocacy to join our corporate marketing team and own advocacy strategy across our customer base. 

This is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will build and lead a team, and own the strategy, growth, and day-to-day execution of our customer advocacy program. Partnering with sales, marketing, customer success, product, and executive leadership, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand. This role reports to the Global Head of Corporate Marketing & Communications. 

We believe in the power of modern technology to empower our Advocacy team. That's why we're a marketing team that invests in technology and the right AI solutions to match the right advocate to the right moment, turn customer conversations into publishable stories faster, and spend more of our time on the relationships that make advocacy work. We're looking for someone who brings that same instinct to the program.