Director, Product Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Product Management based in the United States.

This senior product leadership role will shape the next generation of IVR and conversational automation experiences at enterprise scale.
You will own the strategy, roadmap, and lifecycle of a modern voice self-service ecosystem, with a strong focus on generative and agentic AI.
The role combines deep technical fluency with customer-centric product leadership to improve service outcomes and operational efficiency.
You will work across engineering, contact center operations, analytics, customer experience, UX, and other enterprise functions to deliver scalable solutions.
A major focus will be modernizing legacy IVR capabilities through cloud-native platforms, intelligent routing, LLM-powered experiences, and automation.
You will lead and develop high-performing product teams while establishing measurable goals around containment, deflection, customer satisfaction, and efficiency.
This is an opportunity to influence enterprise-wide transformation in a fast-moving, technology-driven environment.