End-User Support Technical Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an End-User Support Technical Specialist based in the United States.

This role provides technical and customer support to end users across a range of consumer products, digital tools, and online services. You will troubleshoot product and technology issues while delivering clear, empathetic guidance through phone, email, and chat. The position combines Level 2 technical support, customer service, e-commerce assistance, and repair-service coordination. You will also help improve self-service resources and ensure customers can effectively use digital support tools. Success in this role requires strong communication, analytical thinking, and the ability to remain composed when handling complex or challenging customer situations. You will join a collaborative environment that values adaptability, continuous learning, inclusion, and high-quality customer experiences.