GCFR - Customer Service Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a GCFR - Customer Service Representative based in the United States.

This remote customer service position focuses on coordinating vehicle releases and pickups while delivering a professional and responsive customer experience.
You will communicate with body shops, vehicle owners, insurance companies, and transportation providers to keep vehicle files progressing efficiently.
The role combines high-volume phone communication, detailed documentation, and problem-solving in a fast-paced operational environment.
You will be responsible for gathering accurate information, securing required authorizations, and ensuring records remain current.
Strong organization and attention to detail are essential for meeting daily productivity and service expectations.
You’ll join a collaborative virtual team with regular meetings, performance feedback, and the tools needed to work effectively from home.
This is an excellent opportunity for a customer-focused professional who thrives on clear goals, consistent processes, and independent work.