Incident Operations Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Incident Operations Lead based in United Kingdom.

As an Incident Operations Lead, you will build and lead the function responsible for managing the most critical incidents across a complex, globally distributed technology environment. You will establish the operating model, severity framework, escalation paths, and 24x7 follow-the-sun coverage needed to respond effectively under pressure. The role sits at the intersection of engineering, SRE, Risk, communications, and reliability teams, ensuring every incident is managed with clarity and discipline. You will lead a distributed team of Incident Commanders while continuously improving response processes, metrics, and operational readiness. A major part of the role will be turning incident learnings into measurable reliability improvements and scalable operating practices. You will also shape the use of AI-powered automation to reduce operational toil and make incident management faster, safer, and more consistent.