Lead Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Customer Success Manager based in United States.

This is a senior, customer-facing role focused on driving sustained value, engagement, and adoption across an active B2B SaaS customer base. You will help customers deepen their use of AI-enabled solutions, build confidence in new workflows, and achieve measurable outcomes after implementation. Working closely with Account Management, Product, Sales, and Engineering, you will own customer health, education, engagement, and long-term value realization. You will also help establish the operating model for customer success, including playbooks, health metrics, engagement programs, and education initiatives. The role offers significant visibility and influence within a growing organization, with the opportunity to shape both customer experience and internal processes. Over time, you will help mentor new hires and contribute to building a scalable, high-performing customer success function.