Manager, Customer Success Strategic Accounts

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Success Strategic Accounts based in the United States.

This is a senior Customer Success leadership role focused on a portfolio of high-value and strategic SaaS customers.
You will lead and develop a team of Customer Success Managers while driving retention, renewals, expansion, and long-term customer value.
The role combines people leadership with executive relationship management, strategic account planning, and rigorous operational execution.
You will oversee complex customer relationships, guide renewal strategies, and personally engage in high-risk or high-value situations.
Data and performance metrics will inform decisions across retention, adoption, customer health, forecasting, and revenue growth.
Working closely with Sales, Product, Marketing, Finance, and Support, you will shape cross-functional strategies that strengthen customer outcomes.
This is an opportunity to make a measurable impact in a fast-moving, remote-first SaaS environment while developing high-performing teams and strategic partnerships.